I have always liked this program, and it works very well. The developer and customer support are very responsive, and emails are answered quickly (in my experience, even over holidays!). I too have had the occasional problem upgrading, needing a new license key, etc., but customer service had always sorted through the issues and solved my problems with no fuss. Printfolio really is an excellent deal when you consider what you're getting for the money--5 very good to top-notch programs for under $100. I recommend this collection of programs to those looking for a desktop publishing suite on the Mac and who don't want to shell out big bucks for the Adobe/Quark offerings.