They claim "hassle-free" refund, yet I am on day three of trying to justify my dissatisfaction, back and forth with the developer. Their emails to me are condescending in tone and worded as if I am doing something wrong. Yes, I have the LAME library properly installed but this software pretends to be exporting an MP3 file (very time consuming too) and it never even creates the files.

How basic is that?!? It doesn't even output the file! And I can't get them to honor their claim of a hassle-free refund!

As with any review forum, consider this very likely possibility:

The first few positive comments are likely posted by the developer, trying to promote their product.

It is also likely that anyone who defends the product (especially this one) may be the developer also.

As disgruntled as they may become, I have nothing to gain from sharing the truth of my very disappointing experience with this product. I encourage you to look elsewhere for software that does what it should and has more then a handful of reviews (probably written by the developer).