I'm a comedian and am always ripping bits from my shows off DVD's for youtube, my website and other promotional places.... this is the best software out there for that. Also, last week my hard drive crashed and so I needed to reload their program on my computer. I couldn't find a way to reload it without buying it again. I'm on tour today in California and emailed them asking if there was a way to get it without buying it again. It was 8:15AM on Sunday morning so I knew I wouldn't get a response but about 10 minutes later I got an email telling me how to do it. Absolutely amazing customer service backing up an all ready great product!