Search Mac Software Downloads
|
EDITOR NOTES
Buy the 10-client version for $179 from Amazon (save 44%). Or buy the unlimited-client version for $325 (save 38%). Your purchase from these links supports MacUpdate!

Note: The 'Download Now' link yields the Client version, see 'Related Links' below on this page for the admin version.

DESCRIPTION
Apple Remote Desktop is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end users, create detailed software and hardware reports, and automate routine management tasks — all without leaving your desk. Featuring Automator actions, Remote Spotlight search, and a new Dashboard widget, Apple Remote Desktop 3 makes your job easier than ever.
WHAT'S NEW
Version 3.3.2:

Improvements

This update improves the overall stability and performance of Apple Remote Desktop in addition to delivering the specific improvements listed below.

Setup

  • Improved handling of IP address and port changes for clients accessed behind a Network Address Translation (NAT) system
  • Upgrading to Apple Remote Desktop 3.3 will no longer reset non-administrator access privileges
  • Improved reliability when authenticating new client computers

Software Distribution

  • Improved reporting of results of failed package installations

Asset Management

  • MacBook Air MAC address is now correctly reported
  • Improved reliability of reporting systems configured with AirPort
  • Correctly reports system version for systems that have been promoted from Mac OS X to Mac OS X Server

Remote Assistance

  • Improved mouse cursor tracking when controlling remote systems
  • Improved reliability when controlling remote clients that have a 1366-by-768 resolution
  • Improved performance when clients are being controlled by RealVNC viewers
  • Improved reliability when controlling systems that have dual graphics processors
  • Improved support when controlling systems running third-party VNC servers
  • Improved reliability for drag-and-drop file copy
  • Improved reliability when controlling client computers that have two displays
  • Improved reliability when controlling remote systems in scale mode with certain resolutions
  • Menu Extra now correctly shows status when being observed by a VNC viewer
REQUIREMENTS
Mac OS X 10.4.11, or Mac OS X 10.5.7 or later.

SHARE
Share
SCREENSHOT

Developer:Apple
Downloads:118,253
  - Version d/l:2,084
Utilities:Network
License:Updater
Date:11 Jan 2010
Platform:PPC/Intel
Price:$299.00

OTHER PEOPLE SUGGEST
Suggest something else:
Apple Remote Desktop Client User Reviews (29 posts)Write A Review
sort: smiles | time
Dec 23 2009
*....

T0RUS  Occasionally crashes when connecting to windows systems, VERY limited functionality on a non-mac OS.  
(Version 3.3.1)

praisebury
-1
[ Reply ]
Sep 16 2008

DONMONTALVO  Seems to resolve some of the dropouts we see when scanning a VLAN.  
(Version 3.2.2)

praisebury
+1
[ Reply ]
Mar 5 2008

DANWAY  I don't understand all the bitching about Remote Desktop. I works beautifully. Absolutely no problems with installs, updates or other tasks. Maybe people should actually read the documentation that comes with it.  
(Version 3.2)

praisebury
+1
[ Reply ]
Feb 16 2007

L008COM  Version 3.0 broke support for VNC. This sucks for me as both my servers run VNC server instead of Apple Remote Desktop server because ARD is a bit less stable. But Since upgrading on my intel macs, I can't connect to my servers at all. The notes on version 3.1 say that VNC support is fixed, or at least imply that it is. But trying to connect to a VNC machine fails every single time in ARD 3.1. I don't know what they are waiting for here. Apple is usually so good about things but every once in a while they really leave you hanging and this is one of those times.  
(Version 3.1)

praisebury
0
[ 2 Replies - Reply ]
Replies:
Jun 22 2007

JORY  I have successfully used ARD 3.1 to connect via a standard VNC client, so perhaps something is wrong with your configuration?  
(Version 3.1)

praisebury
+1
Oct 19 2007

DONMONTALVO  We use ARD3.1 in many enterprise environments. Helpdesk use VNC to connect without any problems what so ever.

Don Montalvo, NYC  
(Version 3.2)

praisebury
+1

Jan 4 2007

SMCCANDLISH  If you can't get this thing to install (e.g. it says that it can't find an existing version to upgrade, but you do actually have one installed), just use Pacifist (available here at MacUpdate) to extract all the bits and pieces and put them in the right places. Hints: To install to /usr/bin and /usr/share (the unixy bits), use Terminal to go to /usr/bin and do "open .", and do the same in /share, to open those usually hidden folders in the Finder, so you can drag-drop from Pacifist into them. Be sure not to overwrite entire folders; i.e. do not drag-drop /usr/share, but open /usr/share/man/man1 and drag-drop the appropriate FILE into that folder; same goes for the stuff intended for /Library and /System, etc. Put the files EXACTLY where Pacifist says they should go (e.g. the app must be in /Applications not /Applications/Utilities or ~/Applications). The only downside is that Pacifist runs a prebinding update after every single drag-drop operation (even for, say, documentation files, which have no prebinding). So it takes quite a while. Lastly, because I trust Apple's installer to get the permissions right more than I trust Pacificist, after doing all of this, I re-run the .pkg installer, which now has an "Upgrade" option, that actually works (it just reinstalls everything I just manually installed, but does it the Apple-preferred way.) PS: Pacifist is a little buggy - sometimes it can take two drag-drop operations to actually get it to do anything. You'll see it working when it happens correctly. Hope this helps folks.  
(Version 3.1)

praisebury
0
[ Reply ]
Nov 17 2006

RYBU03051  The only thing keeping me from buyg ARD is that you only get 1 admin with each license. We have 4 people who would need access to monitor machines so Apple tells me we would need four unlimited licenses if we want four admins. Really messed up.  
(Version 3.1)

praisebury
0
[ 1 Reply - Reply ]
Replies:
Nov 18 2006

DONMONTALVO  costs less than timbuktu...the more clients, the more expensive, AND timbuktu is only a remote control client (lacks 95% of apple's ard features).

don  
(Version 3.1)

praisebury
0

Nov 17 2006
****½

DONMONTALVO  upgraded to ard3.1 on my macbook pro. scanning is much, much faster (doesn't stall across subnets when you define ip ranges). still lacking contextual menu support in main window...we should be able to select a computer (or a group of computers) and use contextual menu to do things. for instance, i should be able to select a computer, right click and choose "ssh to machine" and a terminal window should open prompting me for my password in terminal for ssh connection...

don  
(Version 3.1)

praisebury
0
[ Reply ]
Sep 12 2006
**½..

BDOG  A year later, and here I am echoing the below comment;

Maybe you should fix the issues and bugs before charging more than the OS itself.

Ever heard of open beta?

My "all computers list" has 1000+ clients in it, and if I click on that list, I am going to have to wait at LEAST 10 minutes while it updates all the status. Hey, maybe I don't want to update the status, ever think of that? Give me a stop button maybe?

Copying files is still horrible, though at least it usually works on the 8 or 10th try.

ARDAgent always crashes. My "get info" window doesn't work. Still many crazy keyboard bugs (sometimes it won't type or it holds down the option key without your knowledge).

Many times, a client says "offline" but if you click observe, hey, there it is!

Way to many bugs to be a final version (oh wait, how long ago was this released?). I hate to say it, but this app is as buggy as the Finder, if not worse.  
(Version 3.0)

praisebury
0
[ Reply ]
Apr 12 2006

ECLIPSE  Still many missing features..since it's not easily possible to block internet access easily in a networked home-directory enviroment for the lecturer, this functionality should be avaible in Remote Desktop.   
(Version 3.0)

praisebury
0
[ Reply ]
Sep 15 2005

ANONYMOUS  Maybe you should fix the issues and bugs before charging more then the OS itself.

Ever heard of open beta?  
(Version 2.2)

praisebury
+1
[ 3 Replies - Reply ]
Replies:
Sep 15 2005

STEVE JOBS  Back at you: ever heard of the word 'than', and are you aware of its usage?

"Maybe you should fix the issues and bugs before charging more then the OS itself."  
(Version 2.2)

praisebury
-1
Oct 21 2005

DONALD RUMSFELD  Identity theft is a crime  
(Version 2.2)

praisebury
-1
Nov 20 2005

JASON  Hi i'm having trouble trying to figure out how i can turn the VNC option off. There are 3 computers that are on my Airport Network, but other ones that are not, always have VNC On. These computers are some of my other family's computers, who are all pretty much computer illiterate, so it would be nice if i was able to control their computers and copy items, etc without having tasks constantly fail. Thank you for any help i can get on this.   
(Version 2.2)

praisebury
0

View all 29 posts >>