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EDITOR NOTES

Buy the 10-client version for $188 from Amazon (save 37%). Or buy the unlimited-client version for $428.49 (save 14%). Your purchase from these links supports MacUpdate!

The 'Download Now' link yields the Admin version, see 'Related Links' below on this page for the Client version.
DESCRIPTION
Apple Remote Desktop enables a teacher to keep an eye on all the computer screens in a classroom or lab, distribute software upgrades, perform group demos and provide online assistance with real-time text communications for students needing individual attention.

In a business environment, Apple Remote Desktop can reduce administration costs and enhance productivity throughout your company. It includes tools system administrators can use to assist users with problems and efficiently manage Macintosh systems, all from a central location. Distributing software is a snap. Apple Remote Desktop supports drag-and-drop software copying, so you can copy files from your administrative system to other systems either via Ethernet or an AirPort wireless network. With Apple Remote Desktop you can reduce downtime and let people be more productive.

WHAT'S NEW
About Apple Remote Desktop 3.2.2 Admin

Apple Remote Desktop 3.2.2 allows you to add Apple Remote Desktop clients using versions 2.0 and later to your computer lists and will automatically assist you in upgrading them to the current version of the client software.

Apple Remote Desktop 3.2.2 will continue to support computers running version 3.0, 3.1, 3.2 and 3.2.1 of the client software. However if you choose not to upgrade your computers running version 2.0 or 2.1 of the client software, you will only be able to control/observe them.

What's Included:
Improved reliability with the Copy Items command.
Upgrade Client Software command now uses unicast packets for improved reliability on some networks.
Fixes to the Force Quit All Applications and Copy Items to Computer Automator actions.
For detailed information on this update, please visit this website: About ARD 3.2.2

About Apple Remote Desktop 3.2.2 Client
Compatibility with previous versions of Apple Remote Desktop Apple Remote Desktop 3.2.2 will continue to support computers running version 3.0, 3.1, 3.2 and 3.2.1 of the client software. However if you choose not to upgrade your computers running version 2.0 or 2.1 of the client software, you will only be able to control/observe them.

What's Included:
Improved reliability with the Copy Items command.
Upgrade Client Software command now uses unicast packets for improved reliability on some networks.
Fixes to the Force Quit All Applications and Copy Items to Computer Automator actions.
For detailed information on this update, please visit this website: About ARD 3.2.2

REQUIREMENTS
Mac OS X 10.3.9 or later, with Remote Desktop installed.


Developer:Apple
Downloads:111,726
  - Version d/l:5,545
Utilities:Network
License:Updater
Date:16 Sep 2008
Platform:PPC/Intel
Price:$299.00
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Apple Remote Desktop User Reviews (28 posts)Write A Review
sort: smiles | time
Sep 16 2008

DONMONTALVO  Seems to resolve some of the dropouts we see when scanning a VLAN.  
(Version 3.2.2)

praisebury
0
[ Reply ]
Mar 5 2008

DANWAY  I don't understand all the bitching about Remote Desktop. I works beautifully. Absolutely no problems with installs, updates or other tasks. Maybe people should actually read the documentation that comes with it.  
(Version 3.2)

praisebury
+2
[ Reply ]
Feb 16 2007

L008COM  Version 3.0 broke support for VNC. This sucks for me as both my servers run VNC server instead of Apple Remote Desktop server because ARD is a bit less stable. But Since upgrading on my intel macs, I can't connect to my servers at all. The notes on version 3.1 say that VNC support is fixed, or at least imply that it is. But trying to connect to a VNC machine fails every single time in ARD 3.1. I don't know what they are waiting for here. Apple is usually so good about things but every once in a while they really leave you hanging and this is one of those times.  
(Version 3.1)

praisebury
0
[ 2 Replies - Reply ]
Replies:
Jun 22 2007

JORY  I have successfully used ARD 3.1 to connect via a standard VNC client, so perhaps something is wrong with your configuration?  
(Version 3.1)

praisebury
0
Oct 19 2007

DONMONTALVO  We use ARD3.1 in many enterprise environments. Helpdesk use VNC to connect without any problems what so ever.

Don Montalvo, NYC  
(Version 3.2)

praisebury
0

Jan 4 2007

SMCCANDLISH  If you can't get this thing to install (e.g. it says that it can't find an existing version to upgrade, but you do actually have one installed), just use Pacifist (available here at MacUpdate) to extract all the bits and pieces and put them in the right places. Hints: To install to /usr/bin and /usr/share (the unixy bits), use Terminal to go to /usr/bin and do "open .", and do the same in /share, to open those usually hidden folders in the Finder, so you can drag-drop from Pacifist into them. Be sure not to overwrite entire folders; i.e. do not drag-drop /usr/share, but open /usr/share/man/man1 and drag-drop the appropriate FILE into that folder; same goes for the stuff intended for /Library and /System, etc. Put the files EXACTLY where Pacifist says they should go (e.g. the app must be in /Applications not /Applications/Utilities or ~/Applications). The only downside is that Pacifist runs a prebinding update after every single drag-drop operation (even for, say, documentation files, which have no prebinding). So it takes quite a while. Lastly, because I trust Apple's installer to get the permissions right more than I trust Pacificist, after doing all of this, I re-run the .pkg installer, which now has an "Upgrade" option, that actually works (it just reinstalls everything I just manually installed, but does it the Apple-preferred way.) PS: Pacifist is a little buggy - sometimes it can take two drag-drop operations to actually get it to do anything. You'll see it working when it happens correctly. Hope this helps folks.  
(Version 3.1)

praisebury
0
[ Reply ]
Nov 17 2006

RYBU03051  The only thing keeping me from buyg ARD is that you only get 1 admin with each license. We have 4 people who would need access to monitor machines so Apple tells me we would need four unlimited licenses if we want four admins. Really messed up.  
(Version 3.1)

praisebury
0
[ 1 Reply - Reply ]
Replies:
Nov 18 2006

DONMONTALVO  costs less than timbuktu...the more clients, the more expensive, AND timbuktu is only a remote control client (lacks 95% of apple's ard features).

don  
(Version 3.1)

praisebury
0

Nov 17 2006
****½

DONMONTALVO  upgraded to ard3.1 on my macbook pro. scanning is much, much faster (doesn't stall across subnets when you define ip ranges). still lacking contextual menu support in main window...we should be able to select a computer (or a group of computers) and use contextual menu to do things. for instance, i should be able to select a computer, right click and choose "ssh to machine" and a terminal window should open prompting me for my password in terminal for ssh connection...

don  
(Version 3.1)

praisebury
0
[ Reply ]
Sep 12 2006
**½..

BDOG  A year later, and here I am echoing the below comment;

Maybe you should fix the issues and bugs before charging more than the OS itself.

Ever heard of open beta?

My "all computers list" has 1000+ clients in it, and if I click on that list, I am going to have to wait at LEAST 10 minutes while it updates all the status. Hey, maybe I don't want to update the status, ever think of that? Give me a stop button maybe?

Copying files is still horrible, though at least it usually works on the 8 or 10th try.

ARDAgent always crashes. My "get info" window doesn't work. Still many crazy keyboard bugs (sometimes it won't type or it holds down the option key without your knowledge).

Many times, a client says "offline" but if you click observe, hey, there it is!

Way to many bugs to be a final version (oh wait, how long ago was this released?). I hate to say it, but this app is as buggy as the Finder, if not worse.  
(Version 3.0)

praisebury
0
[ Reply ]
Apr 12 2006

ECLIPSE  Still many missing features..since it's not easily possible to block internet access easily in a networked home-directory enviroment for the lecturer, this functionality should be avaible in Remote Desktop.   
(Version 3.0)

praisebury
0
[ Reply ]
Sep 15 2005

ANONYMOUS  Maybe you should fix the issues and bugs before charging more then the OS itself.

Ever heard of open beta?  
(Version 2.2)

praisebury
0
[ 3 Replies - Reply ]
Replies:
Sep 15 2005

STEVE JOBS  Back at you: ever heard of the word 'than', and are you aware of its usage?

"Maybe you should fix the issues and bugs before charging more then the OS itself."  
(Version 2.2)

praisebury
0
Oct 21 2005

DONALD RUMSFELD  Identity theft is a crime  
(Version 2.2)

praisebury
0
Nov 20 2005

JASON  Hi i'm having trouble trying to figure out how i can turn the VNC option off. There are 3 computers that are on my Airport Network, but other ones that are not, always have VNC On. These computers are some of my other family's computers, who are all pretty much computer illiterate, so it would be nice if i was able to control their computers and copy items, etc without having tasks constantly fail. Thank you for any help i can get on this.   
(Version 2.2)

praisebury
0

Oct 13 2004

ANTI  Join the discussion at

http://discussions.info.apple.com/webx?14@233.rvdlayOTycp.0@.689cc634  
(Version 2.1)

praisebury
0
[ Reply ]
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