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EDITOR NOTES
Buy the 10-client version for $179 from Amazon (save 44%). Or buy the unlimited-client version for $325 (save 38%). Your purchase from these links supports MacUpdate!

Note: The 'Download Now' link yields the Client version, see 'Related Links' below on this page for the admin version.

DESCRIPTION
Apple Remote Desktop is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end users, create detailed software and hardware reports, and automate routine management tasks — all without leaving your desk. Featuring Automator actions, Remote Spotlight search, and a new Dashboard widget, Apple Remote Desktop 3 makes your job easier than ever.
WHAT'S NEW
Version 3.3.1:
  • Improves support for accessing client computers and task servers behind NAT (Network Address Translation) routers.
  • Includes Task Server and Directory Server scanners, for finding client computers known by your task server and clients in computer groups on a directory server.
  • New "Reporting" tab in client computer Info window, to set a single reporting policy for the client computer, shared by all Remote Desktop administrator computers.
  • New "Administrators" tab in client computer Info window, to display and control which admin computers and task servers are associated with each client computer.
  • Client settings configurable by Managed Preferences in Workgroup Manager.
  • Support for finding and adding client computers via wide-area Bonjour.
  • Resolves an issue using Lock Screen or Curtain mode on a client computer that's at the login window.
  • Improves stability when running Remote Desktop Admin on a Task Server.
  • Resolves an issue that could cause build_hd_index files to become very large.
  • Improves compatibility with the Application Firewall.
  • Change Client Settings task now works when the Remote Desktop administrator has an Active Directory account.
  • Improves client stability when Sharing Screen.
  • Scheduled UNIX Commands stay scheduled.
  • When controlling a remote client, function keys and key combinations for actions such as Force Quit, Log Out, and the Application Switcher are now all sent to the remote computer.
  • Improves screen sharing performance with RealVNC.
  • Improves performance of encrypted file copies.
  • Improves performance of encrypted screen sharing connections.
  • For detailed information on this update, please visit this website.
  • REQUIREMENTS
    Mac OS X 10.4.11, or Mac OS X 10.5.7 or later.

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    SCREENSHOT

    Developer:Apple
    Downloads:114,973
      - Version d/l:2,712
    Utilities:Network
    License:Updater
    Date:20 Aug 2009
    Platform:PPC/Intel
    Price:$299.00
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    Apple Remote Desktop Client User Reviews (28 posts)Write A Review
    sort: smiles | time
    Sep 16 2008

    DONMONTALVO  Seems to resolve some of the dropouts we see when scanning a VLAN.  
    (Version 3.2.2)

    praisebury
    +2
    [ Reply ]
    Mar 5 2008

    DANWAY  I don't understand all the bitching about Remote Desktop. I works beautifully. Absolutely no problems with installs, updates or other tasks. Maybe people should actually read the documentation that comes with it.  
    (Version 3.2)

    praisebury
    +3
    [ Reply ]
    Feb 16 2007

    L008COM  Version 3.0 broke support for VNC. This sucks for me as both my servers run VNC server instead of Apple Remote Desktop server because ARD is a bit less stable. But Since upgrading on my intel macs, I can't connect to my servers at all. The notes on version 3.1 say that VNC support is fixed, or at least imply that it is. But trying to connect to a VNC machine fails every single time in ARD 3.1. I don't know what they are waiting for here. Apple is usually so good about things but every once in a while they really leave you hanging and this is one of those times.  
    (Version 3.1)

    praisebury
    -1
    [ 2 Replies - Reply ]
    Replies:
    Jun 22 2007

    JORY  I have successfully used ARD 3.1 to connect via a standard VNC client, so perhaps something is wrong with your configuration?  
    (Version 3.1)

    praisebury
    +1
    Oct 19 2007

    DONMONTALVO  We use ARD3.1 in many enterprise environments. Helpdesk use VNC to connect without any problems what so ever.

    Don Montalvo, NYC  
    (Version 3.2)

    praisebury
    +1

    Jan 4 2007

    SMCCANDLISH  If you can't get this thing to install (e.g. it says that it can't find an existing version to upgrade, but you do actually have one installed), just use Pacifist (available here at MacUpdate) to extract all the bits and pieces and put them in the right places. Hints: To install to /usr/bin and /usr/share (the unixy bits), use Terminal to go to /usr/bin and do "open .", and do the same in /share, to open those usually hidden folders in the Finder, so you can drag-drop from Pacifist into them. Be sure not to overwrite entire folders; i.e. do not drag-drop /usr/share, but open /usr/share/man/man1 and drag-drop the appropriate FILE into that folder; same goes for the stuff intended for /Library and /System, etc. Put the files EXACTLY where Pacifist says they should go (e.g. the app must be in /Applications not /Applications/Utilities or ~/Applications). The only downside is that Pacifist runs a prebinding update after every single drag-drop operation (even for, say, documentation files, which have no prebinding). So it takes quite a while. Lastly, because I trust Apple's installer to get the permissions right more than I trust Pacificist, after doing all of this, I re-run the .pkg installer, which now has an "Upgrade" option, that actually works (it just reinstalls everything I just manually installed, but does it the Apple-preferred way.) PS: Pacifist is a little buggy - sometimes it can take two drag-drop operations to actually get it to do anything. You'll see it working when it happens correctly. Hope this helps folks.  
    (Version 3.1)

    praisebury
    0
    [ Reply ]
    Nov 17 2006

    RYBU03051  The only thing keeping me from buyg ARD is that you only get 1 admin with each license. We have 4 people who would need access to monitor machines so Apple tells me we would need four unlimited licenses if we want four admins. Really messed up.  
    (Version 3.1)

    praisebury
    0
    [ 1 Reply - Reply ]
    Replies:
    Nov 18 2006

    DONMONTALVO  costs less than timbuktu...the more clients, the more expensive, AND timbuktu is only a remote control client (lacks 95% of apple's ard features).

    don  
    (Version 3.1)

    praisebury
    0

    Nov 17 2006
    ****½

    DONMONTALVO  upgraded to ard3.1 on my macbook pro. scanning is much, much faster (doesn't stall across subnets when you define ip ranges). still lacking contextual menu support in main window...we should be able to select a computer (or a group of computers) and use contextual menu to do things. for instance, i should be able to select a computer, right click and choose "ssh to machine" and a terminal window should open prompting me for my password in terminal for ssh connection...

    don  
    (Version 3.1)

    praisebury
    0
    [ Reply ]
    Sep 12 2006
    **½..

    BDOG  A year later, and here I am echoing the below comment;

    Maybe you should fix the issues and bugs before charging more than the OS itself.

    Ever heard of open beta?

    My "all computers list" has 1000+ clients in it, and if I click on that list, I am going to have to wait at LEAST 10 minutes while it updates all the status. Hey, maybe I don't want to update the status, ever think of that? Give me a stop button maybe?

    Copying files is still horrible, though at least it usually works on the 8 or 10th try.

    ARDAgent always crashes. My "get info" window doesn't work. Still many crazy keyboard bugs (sometimes it won't type or it holds down the option key without your knowledge).

    Many times, a client says "offline" but if you click observe, hey, there it is!

    Way to many bugs to be a final version (oh wait, how long ago was this released?). I hate to say it, but this app is as buggy as the Finder, if not worse.  
    (Version 3.0)

    praisebury
    0
    [ Reply ]
    Apr 12 2006

    ECLIPSE  Still many missing features..since it's not easily possible to block internet access easily in a networked home-directory enviroment for the lecturer, this functionality should be avaible in Remote Desktop.   
    (Version 3.0)

    praisebury
    0
    [ Reply ]
    Sep 15 2005

    ANONYMOUS  Maybe you should fix the issues and bugs before charging more then the OS itself.

    Ever heard of open beta?  
    (Version 2.2)

    praisebury
    0
    [ 3 Replies - Reply ]
    Replies:
    Sep 15 2005

    STEVE JOBS  Back at you: ever heard of the word 'than', and are you aware of its usage?

    "Maybe you should fix the issues and bugs before charging more then the OS itself."  
    (Version 2.2)

    praisebury
    0
    Oct 21 2005

    DONALD RUMSFELD  Identity theft is a crime  
    (Version 2.2)

    praisebury
    0
    Nov 20 2005

    JASON  Hi i'm having trouble trying to figure out how i can turn the VNC option off. There are 3 computers that are on my Airport Network, but other ones that are not, always have VNC On. These computers are some of my other family's computers, who are all pretty much computer illiterate, so it would be nice if i was able to control their computers and copy items, etc without having tasks constantly fail. Thank you for any help i can get on this.   
    (Version 2.2)

    praisebury
    0

    Oct 13 2004

    ANTI  Join the discussion at

    http://discussions.info.apple.com/webx?14@233.rvdlayOTycp.0@.689cc634  
    (Version 2.1)

    praisebury
    0
    [ Reply ]
    View all 28 posts >>