EDITOR NOTES
Two versions are available (but have the same download link): Free and Professional ($19.95).
DESCRIPTION
TicketAlert... Mac Users can now also benefit from a native Mac Application notifying them of new tickets received in their
Kayako SupportSuite and eSupport.
After installingl TicketAlert on your Mac you will have a new icon on the right hand side of your menubar and you will receive notifications from your helpdesk about new tickets and replies.
What it is not...
TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport.
For that we have plans to develop SupportDesk for Mac.
TicketAlert Free Edition compared to TicketAlert Professional.
TicketAlert Free Edition will offer the above mentioned features.
Additionally TicketAlert Professional offers the following:
- Receive notifications for more than one helpdesk.
- Use a filter to Include or Exclude a notification from the History Dialog or only for showing an Alert.
- A (selectable) helpdesk/department tree in the History Panel.
- A (selectable) history stack of received notifications in the History Panel.
- Option to use a 'normal' menu for the status item (Professional)./LI>
- When using the 'normal' menu a counter will show the # of notifications (Professional)./LI>
- When using the 'normal' menu a tooltip will show the last refresh (Professional)./LI>
- Change the sort order of the notifications (Professional)./LI>
WHAT'S NEW
Version 1.5:
- new - Implemented new icons.
- new - Added option to show disabled helpdesk in History Dialog.
- new - Added option to remove alerts for disabled helpdesk.
- change - Changed the way the xml was parsed.
- fix - Predefined filter types are available in the table view again.
- change - Renewed documentation.
- fix - Disabled helpdesks now don't refresh anymore.
- fix - Only last helpdesk in History Dialog expanded correct.
REQUIREMENTS
Mac OS X 10.5 or later
Kayako SupportSuite and eSupport 3.20.02 or later
Growl 1.1.4 or later
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