DESCRIPTION
Web Help Desk... This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.
Help Desk Software Features:
- Mac OS X Help Desk Software Solution
- Web-based Client UI - Zero Footprint
- iPhone web-app accessibility
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- LDAP / Active Directory Synchronization
- Knowledge-base Management
- Two-Way E-Mail Correspondence
- Asset Management & Discovery Integration
- Customer Satisfaction Surveys
- Track Billable Time & Materials
- Service Level Agreement (SLA) Alerts
- Performance Reporting
Help Desk Software Integrations:
- iPhone Web-app & Webkit browser support
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3, Exchange Web Service API (EWS)
- VNC URL Protocol Tool
- Apple Remote Desktop
- Microsoft SCCM & SMS
- LANrev
- Casper Recon
- Any major Asset Discovery Tool
WHAT'S NEW
Version 9.2.3.1:
- Fixed: Unapproved and expired FAQs no longer appear in client UI.
- Added: Hosted accounts can now set LDAP connection timeout (up to 120 seconds).
REQUIREMENTS
Mac OS X Server 10.4 or later.
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