FUELLEMANN  Hello,

sorry for your experience. I have heard from our support that you communicated with them, but our last message was not answered any more by you. So we tried to follow up and tested two K800i models here very thouroughly. They worked fine, as expected.

So in this case it might really have been the cell phone which is buggy. You can still contact us at mac@novamedia.de

Thank you

Jan Fuellemann  
(Version 2.1.3)

FUELLEMANN  Hi,

I am sorry for your experience. Our programmers are back early September, perhaps you can come to us again and we look into the issues on your Mac with you together? Then drop me a mail at fuellemann@novamedia.de and we see that we can get it to work.

Thank you

Jan Fuellemann  
(Version 2.1.3)

DOGSUBS  I agree entirely. Fonelink is unstable (crashes after every use); unable to remember any of the settings I choose (I keep choosing no backup, but it has one every time I open it for example), the synchronisation is inept and unpredictable (sometime it works sometimes not), and finally after it has crashed as usual it locks itself into all the programmes I'm trying to synch on my MacBook Pro and so i need to restart my machine. It costs far too much for such a half baked programme and the developers should be apologising to registered users and providing an urgent fix. I intend to publicise the weakness of this program as widely as possible unless I see some improvement very soon. It is easily the most amateur piece of software I have ever downloaded. My advice is avoid at all costs and don't waste your money.  
(Version 2.1.3)

FUELLEMANN  Hello,

it would be more efficient if you contact our support team so we can actually start on a fix. We need your log files, the firmware version of your phone and more so start typing the e-mail to mac@novamedia.de and cc: to fuellemann@novamedia.de

And yes, we do have many satisfied customers where sync, transfer and the rest is working fine.

So I am very sure we get it done for you as well :-)

Thanks

Jan Fuellemann (nova media)  
(Version 2.1.3)

DOGSUBS  Thanks Jan. Appreciate you're trying to be helpful. But a reasonable definition of a half baked programme is one which requires some users to waste their time contacting developers to make it work properly. Given the amount you're charging that should not be necessary.  
(Version 2.1.3)

FUELLEMANN  Absolutly true. But we have so many users which FoneLink works fine I really want to know why it does not work for you :-) I can give you a free copy of our iSync plugins, so you can at least sync fine, if you want to?

Kind Regards,

Jan Fuellemann  
(Version 2.1.3)

FUELLEMANN  Hi,

which cell phone are you using? Just want to see where we can improve ...

Thanks

Jan (nova media)  
(Version 2.1.1)

AKROBAT  Hi Fuellemann,

Thanks for your interest. I had 2 phones: both Sony Ericsson - a W550i and a W850. The W850 could sync everything except the calendar function. Although I had it set up to transfer iCal events etc nothing would show up on the phone after syncing.

The other issue is with the W550. According to your site it is a supported phone but the program keeps telling me it's not. Tried it on my PPC running Tiger and my Intel MacBook running Leopard, both clean install of the demo version. Each time setup assistant won't recognise the phone. Both phones were set up normally in the Apple Bluethooth.  
(Version 2.1.1)

FUELLEMANN  Ok, let us start to make it right. Sorry for the troubles. Please contact me at fuellemann@novamedia.de and I make sure our support gets in contact with you immediately.

Thanks again for testing FoneLink!

Jan Fuellemann (nova media)  
(Version 2.1.1)