PATON  I deleted music data off a computer that is too important to me to expose to net viruses etc. I researched all Boomerang's support material but could not find out clearly if i could activate a second computer offline. It's not there. They promise a 72 hour response to questions, better than that if it's for sales and finally that they won't bother answering your question if it's answered anywhere else in their various materials. When your computer is your work and you can't use it until you've recovered the data, waiting three days really hurts. I waited. They didn't bother replying, haven't supplied the information and make you wade through all their rubbish, so I end up putting up notices like this. Their type of arrogant screw-you 'business' should really be boycotted.  
(Version 2.1.11)

E10TORI  Boomerang/Digital Frontiers, lacks. I have yet to receive any human feedback from this company and at this point would be amazed if someone actually tried to communicate with me. I purchased their product and it did not work. Never used the activation key. Was told I was not entitled to a refund (via an automated response). Never even had any benefit with their product. I was left feeling stupid and not having the educational background to navigate through their computer landscape. I was on the verge of sending my computer to a facility to accomplish the task of recovering my data. Then I discovered Data Rescue II. Data Rescue II and their company were perfect. I cannot begin to express my deep, heart felt gratitude for their product AND the general energy on their website. Two months ago I deleted some very precious video clips of my 1 year old girl, from my MacBook Pro. I have been incredibly bummed out since. I was recommended to use Boomerang Data Recovery. As mentioned, their product did not work, at all. But more than that, there was a complete lack of customer service. No where on your site is there any phone number. And, when a customer attempts to communicate, your system (Boomerang) is set up, apparently, to frustrate the individual until their customers give up and simply go away. Their company has all the signs of an entity going into the dark abyss where all companies that lack integrity go. The Data Rescue company on the other hand I believe is going in a very different direction A direction in which it is acknowledged and appreciated that the customer is an important part of the business relationship equation. Eternal gratitude to Data Recovery for saving my data and for creating a quality company. And shame on Boomerang for their business practices.  
(Version 2.1.11)

LEXPATTISON  Terrible company.

Changed the terms of use after I originally bought the earlier version. Wanted me to upgrade to their yearly scheme and BANNED my activation code for the previous version. When I did upgrade because it was ABSOLUTELY imperative I recover the data, the product proceeded to recover 19 gigs of USELESS data. When I asked for a refund they accused me of stealing and de-activated my product, effectively STEALING my access which is what they accused me of doing. DO NOT BUY THIS PRODUCT!!!

http://boomerangdatarecoverysucks.blogspot.com/

> To: ME

> Subject: [#CZE-6hPEA-792] Need a refund

> Date: Mon, 18 May 2009 19:31:12 -0600

> CC:

> From: helpdesk@totalrecall.com

>

> We will diligently defend ourselves against you. You are attempting to steal from us, and you're just lying about your use and benefits. You took delivery and used each activation. We can prove it with your IP address which matches your order address as well as a list of files you saved using the software you ordered.

>

> 130024622 [total records: 2]

> Product Usage Boomerang

>

> Quota used from this order: 294.87 GB

>

> order # 130057579

> Product Usage Boomerang

>

> Quota used from this order: 19.47 GB

>

> YOU RECOVERED 300 GB OF DATA.

>

> We'll prepare the access and use details for delivery to your credit card company, thanks for notifying us of your intentions. We've frozen your account and activation numbers while settling this dispute.  
(Version 2.1.9)

MACFANATIC2000  I highly recommend this product, and no, I don't work for this company nor am I paid or otherwise to post this endorsement.

I've been using Boomerang since it came out a couple years back, and have been quite pleased.

It seems that these guys are the leader of the pack of data recovery software apps, and as leaders, it also seems that they take the brunt of either competitive 'feedback' or are so on the cutting edge of technology that they get some bruises for that. In any case, if it weren't for the likes of this group, we wouldn't have any one raising the bar that their 'competitors' must follow.

From their amazing RAID recovery (it actually will rebuild a damage array) to the ability to add custom file signatures to find lost or deleted files, Boomerang recovers more data, more often, than anything else I've used.. and yes, I own them all.

So, ignore the rubbish you see here and let your own experience be your guide. And these folks make it easy; they allow you to save recovered data for free, without any obligation, before you pay them a penny, to see how well the app will work for you.

If that wasn't enough, they even will give you a free activation up to 20mb of data you can save, and it's fully guaranteed.. they will give you a refund no questions asked.

Their 'competition' doesn't come close to this, not even allowing you to save recovered data until you've obligated your personal data and credit card information.

I'm standing by Boomerang, and once you have some real, personal experience with them, I'm certain you'll do the same.

Cheers,

James  
(Version 2.1.9)

MARCO114  Despite previous comments, this software works well and works as advertised. If you don't like the license agreement, then don't buy it. It's by far the best software out there for recovering data. It has RAID support, iPod, Camera Cards everything. It has recovered for me many times. I do computer repair and it has recovered my clients data so many times I can't even count. I would say, how much is your lost data worth? In many cases, photos can't be replaced. If you are having to use this software, it's your fault you didn't backup, not this company. You guys complain about everything. The software is not fraudulent and the company answers emails. I have emailed them many times and got back kind, courteous responses.   
(Version 2.1.9)

MADMACMAD  Do not buy this CRAP !!!

The Company SUCKS.

I bought 2 Years ago the Version for 200$....

no support and you have to pay for the GB you want to recover....

It's a shame for the Mac Software Market ...

DON'T BUY !

Try all others first....  
(Version 2.1.9)

MLAURENCG4  Please be advised that the support available for this product is non-existent. Boomerang would be the worst possible investment ever made by anyone who is interested to actually be able to rescue data.

Buyer beware!!!  
(Version 2.1.9)

FLASH1296  Absolute rip-off.

Read the other poster's comments.

This is virtual malware.

Recovering lost data is a difficult and tricky operation.

This application is shamelessly worthless.  
(Version 2.1.9)

DRALTER  A good overview of why Boomerang Data Recovery should be avoided at http://boomerangdatarecoverysucks.blogspot.com  
(Version 2.1.1)

DRALTER  Like others here, my lifetime activation was banned by Digital Frontiers the company behind Boomerang Data Recovery. I have not used it for commercial use. I am not even sure the last time I used it. In the news section of the site Adam Yates the founder mentions the that if you are banned, just open up a support ticket at they will review your case. Well I sent in 3 help tickets, I have yet to receive a response.

I tried their support email and even Adam Yates email. They both bounced. So, at this point there is no way to contact except with their web form. It also appears that have taken steps to make sure you can not find any contact information on them.

I have started a a site http://boomerangdatarecoverysucks.blogspot.com, the purpose is to get message out about this companies poor customer service. An informed consumer can then make an intelligent choice.

If I can find the time I will also attempt to bring them to small claims court. This all depends on if I can get there contact information using a subpoena.  
(Version 2.1.1)