GRUMPFFF  I bought V2 from MUPROMO Bundle in december '07.

Than I upgraded.

I changed My Macbooks à few times, then now, on my Bran,d new MBP 13' the plugin don't work anymore because of to many activations.

I let a message on the web site (support section), and I get no answer.

I anderstand that it's a feature againt piracy, but I have bought This software witch I can't use anymore.

Then, as the devellopers come here sommetimes, can they tell me how I can reset the activation count to use the plugin I HAVE PAID FOR?

The activation count is mentioned nowhere.

A software that I can't use is nothing but useless bytes.

Raymond

//All apologies for my poor english, I'm french//

Regards  
(Version 3.1)

HAUNTEDTAPEDECK  Hm. A paid upgrade. This app had a well documented memory leak back in version 2 that caused many people to not be able to use it. No one who emailed support could get a reply. Then there was the issue with serial numbers. Now the app reappears, and it's a paid upgrade? Version 2 sounded great back when it worked, but a lot of goodwill has been lost for me.   
(Version 3.0.0.255)

SYZZYGY  Outside of a UI redesign, there doesn't seem to be any sound enhancement improvements.

If you've still got the previous iWow version, no point in upgrading.

Just as a previous reviewer stated, when I installed the version3 update, it destroyed my version 2 files, so I went ahead and paid for the v.3 upgrade( only $10, so no big deal.)

I, too, can't get my v.3 serial # to be accepted as valid. Same issue as I ( and many others, as well) had experienced with version 2, months ago. My God, dealing with SRS is such a pain in the kazoo.  
(Version 3.0.0.255)

HAUNTEDTAPEDECK  Hm. I note they may not see fit to answer customer emails, but can manage to advertise their software in the review section of competing applications.

http://www.macupdate.com/info.php/id/30463/astoundstereo-expander  
(Version 3.1)

MACUPJK  I *think* that version 2 is better. If I recall, version 2 had an "auto" preset feature where iWow would see the genre of the music you're playing, and automatically load the sound profile/preset that best matches that genre. This seems to be gone in 3? Also, if you install 3, even after you uninstall it, you cannot reinstall 2. The installer keeps saying you have a newer version on your drive (even though you uninstalled it).

So if you're unsure. Don't install this. I just paid $10 for the upgrade. It sounds basically as good, but I'm really bummed at the loss of the auto preset feature.  
(Version 3.0.0.255)

EDJM  Broken for me with Snow Leopard. Tried reinstalling, doesn't help. Tried emailing support 6 days ago and they haven't replied.  
(Version 3.1)

MRCHEAPS  I also tried getting the $5.99 upgrade to keep iWow working with Snow Leopard, but the "SRS10038" code given my Michael (from SRS Labs) doesn't work. Sheesh...  
(Version 3.1)

SYZZYGY  I went to http://www.srslabs.com/store/store/comersus_addItem.asp?idProduct=15&quantity=1 &utm_source=SRS10038&utm_medium=referral&utm_campaign=SRS10038

to purchase an SRS iWOW upgrade for $5.99, entered the code SRS10038 and the response was Attention...Invalid Code. WTF!!!

The notice about the $5.99 update was posted below by Michael @SRS iWOW on July 23, 09.

I'm getting another killer migraine headache from all this aggravation.  
(Version 3.1)

REESMAXWELL  So before I asked them how to uninstall the app, I had posted a question on the SRS online comment form, asking what functionality I would gain by upgrading. Here is the response which I received just now from Jim Mercer:

======

FROM: JimM@srslabs.com

Hi

The new version has preconfigured presets more plug and play , if you are happy with version 2, I would stayput

Regards, Jim

======

There you have it! No reason to upgrade, unless you want things more preconfigured for easy digestion. (Meaning, you get less control.)  
(Version 3.0)

CHEZFUGU  I took v.3 for a 'test-drive' as suggested in the Mac Update E-mail I received today. A $6 upgrade seemed like a good deal. After a trial period, I decided v.2 sounded just as good, and decided that I wish to retain the ability to save custom presets (a discontinued feature in v.3).

So I uninstalled v.3, deleted the .plist and application support folder from my User Library, rebooted, emptied the trash, then tried to reinstall v.2. It doesn't work. I receive a message that says I can't install v.2 because I already have a more recent version installed. I should also note that I couldn't delete the v.3 hidden files automatically (using Hazel, as I do with all apps I uninstall). I had to seek them out and authenticate to delete, even though I'm admin. I checked the permissions of these SRS files and discovered they were set to root. Huh?

I then head to the SRS iWow FAQ page seeking a solution to reinstall v.2. The last FAQ on the list applies: "I installed iWOW Premium on my computer, but would like to revert back to the iWOW 1 or iWOW 2 version, how do I revert back to my original software?"

I click on this and discover it's not linked (anchored) to the answer at the bottom of the page. Ok, no big deal. So I manually scroll to the bottom of the page to see the answer. It reads: "To revert back to your original version of iWOW 2 for the Mac, please click here. Your original custom presents will be reinstalled for your convenience." However, the 'click here' part is not linked to anything! Dead end.

I then read through the comments in this forum to find that others are having the same problem. Terrible.

But what really bothers me (aside from the fact that the app installed with root permissions) is that this has the appearance of a a bait-and-switch. I can well imagine that some people might go ahead and upgrade for the discount price of $6 because it's the easiest path to get the plug-in working again. And I assume that v.1/2 owners who try out v.3 direct from SRS face the same issue and may decide to go ahead and upgrade for $10. That's unacceptable. Comments here and on other sites also point to a very spotty record of customer service with this company.

I'm wondering what's going on here. All things considered, I don't even think I want v.2 back on my system now. Seems like SRS has some bugs to work out of their software and business practices.  
(Version 3.0)