MILKE  I really apologise for the inconvenience, but you should've just sent a message to support address once your license became invalid. And off course you weren't supposed to pay twice. Once again I apologise, but changing licensing model was necessary. I didn't want to rely on Kagi license system any more since it's quite easy to break and to generate fake license codes. That's what the new license is all about. It was introduced with the version 1.5 of Springy on April 1, 2009 (when it changed its main icon as well).

I have sent new licenses to all existing users (prior version 1.5) at that time, including you, and I didn't see it bounced back to me as undelivered. I suspect that you didn't receive it for some reason. Perhaps it ended in your spam box. I've just checked your profile here on MacUpdate and I see no purchase with your name, so you probably haven't used it at the time. Please send me an e-mail to license@springyarchiver.com with you old registration data (e-mail address you've used to register will suffice) and I'll sent you the new license. Whether you still like Springy and plan to use it or not, you've paid for it and you're still entitled for it.  
(Version 1.6.1)

DEVSH0P  I have to be fair, so I'm making an additional comment on this.

It hasn't been 2 hours and the issue is resolved. I wasn't expecting it, and didn't ask for it, but to the developers credit, this is far and away the fastest support to an issue I've ever gotten. 5 star support service without a doubt.

And for anyone that wants to make a stink, it was a complicated issue that couldn't be resolved through normal channels up front. But I must say, the dev has gone above & beyond to make things right.

Thanks again man, I appreciate the commitment to your work.  
(Version 1.6.1)

MILKE  Thanks for the comments. I'll try to address some of your complains...

- Contextual menu entries... You may be right, but (not being a native English speaker) I really didn't manage to come up with something better, even though I tried. I may very try to find someone to do a proper English localisation, since all wording is done by me and I'm perfectly aware that's not an ideal solution. But you've just given me an idea, perhaps it's much better to use "Create ZIP..." for commands that ask some questions (parameters settings) before acting and to use just "Create ZIP" (no periods) for commands acting immediately.

- Springy not appearing in the contextual menu... You can find more explanations of this behaviour on the following pages:

http://www.springyarchiver.com/support/topic/topic/50

http://www.springyarchiver.com/support/topic/topic/55

To make the long story short: if you set Springy to show up in the "More" submenu, it will always be there for you. But if you set it to show in the root of the Finder contextual menu, every time you reboot, or logout/login, or change Springy settings from "Show in "More" submenu" to "Show in the root of the menu", the first time you show contextual menu you won't see Springy in there (in the root) and you'll have to disclose the "More" submenu (Springy won't be in there either) once. Only after that procedure, Springy will always appear in the root of the menu. I repeat, you need to disclose "More" ONLY ONCE after reboot, logout/login or setting change. This is the consequence of trying to put Springy in the root of the menu and I hope it's a small price to pay for people that want it there (in the root), which eventually makes navigation much quicker.   
(Version 1.5.5)

MILKE  Just a few facts:

1. People don't "give" me money, they eventually pay for the product they need/like and for the support of it.

2. "This" is not just contextual menu plug-in, besides that "this" also includes full-featured stand-aline archiving application, which at the moment works in Snow Leopard and will continue to work in Snow Leopard.

3. CM plug-in will still be available for Leopard users for quite some time to come (and for Tiger users but during much shorter period though).

4. Functionality offered today in form of Finder contextual menu plug-in will be offered in form of Services menu in Snow Leopard. Services menu in Snow Leopard will be much more customisable than now and users will be able to put Service menu commands in the Finder contextual menu. So "this" will work even with Snow Leopard 10.6 for - ever.  
(Version 1.5.5)

LITTLEB  Answer to the question here

http://www.springyarchiver.com/blog/topic/116  
(Version 1.5.4)

MILKE  The only reason binary split ZIP archives are "standard" (as you said) on Macs is just because all tools making them just run 7-zip command line tool in the background, and that's how 7-zip does it. I don't think that makes it a standard either, nor is it documented anywhere. I agree we can have different opinions about it, but that doesn't justify anyone accusing me of false advertising (or being a liar, as you said).

Anyhow, in version 1.5.2, which I expect to release in 2 - 3 weeks, Springy will support (create, extract,...) binary split ZIP archive too, so I hope this unnecessarily long discussion will finally be over.

And not to forget, I've never called anyone "an idiot" during the whole debate. Don't put into my mouth something I've never said.  
(Version 1.5.1)

SHOCK J  Ok, scratch my comment. It just "magically" appeared. Very strange. There is a bug/issue though. I use Path Finder primarily. Path Finder has the option of "appending the Finder's contextual menu items" in "a Submenu" or at "the End" of Path Finder's CM. Springy only shows up in Path Finder's CM if it is set to "at End." If it's set to "a submenu" you get nada. Personally I do prefer Springy at the root level, but it would be great if I didn't have to have ALL the Finder CM items at the root level.

I would love for Springy to play a bit nicer with Path Finder's CM. It has always been a bit "off." For example, it seems that the font size for Springy CM is hard coded. Path Finder has the option for a "small contextual menu font size." When this is checked, all the other 3rd party CM items font sizes adjust down appropriately, but Springy does not. So all the other CM items are at 9px, where as the Springy CM item is still at 12px. Just looks weird.

These are minor gripes. At least it's working for me now.  
(Version 1.5)

ANONYMOUS  Unfortunately, Springy menu not appearing when you choose to show 3rd party CMs in a submenu in Path Finder contextual menu is a consequence of the way SpringyCM now works, all that in order to put it into the root of Finder contextual menu, which was request from many users (I still hope Apple will come to it senses and bring 3rd party CMs back where they belong, in the root of the menu). I'll see if there is anything I can do regarding this.

As of menu font size, no, it's not hard coded in Springy, it's just default, 12pt. If the official CM plug-in interface is used, menu items are inserted as AppleEvent record and list objects. A real creation of menu items is done by the system and in such case it eventually creates menus with fonts of correct size. In order to put Springy in the root of the contextual menu, I don't implement that interface fully, but I insert menu items directly, using appropriate Menus API. When specifying menu item text, and if font size is not specified, it just defaults to 12pt. This is easy to fix, and I'll do it in 1.5.1 or 1.5.2 most probably.

The biggest problem with SpingyCM 1.5 and Path Finder is something you didn't even mention: SpringyCM 1.5 is hardy functional with Path Finder! Again, this is due to the workaround in order to bring Springy back into the root of the contextual menu. SpringyCM is displayed in Path Finder, but when you click some Springy command, some other Path Finder command is called instead. I tried really hard to debug it and find out that like Path Finder is "eating" so-called "command event", so SpringyCM doesn't see it at all. I am in contact with Path Finder author and I'll see what I can do to fix this one, which is a real show stopper for SpringyCM in Path Finder.  
(Version 1.5)

DARYLF2  Please PLEASE offer an option for the old Springy contextual menu, the one that appears in the More submenu. I've had a ton of problem with contextual menus, ranging from slowdowns to Finder crashes. After a lot of troubleshooting, I narrowed it down to the new Springy contextual menu plugin. Removing the new Springy plugin got rid of the Finder issues. The old Springy plugin always worked fine.

I really used the Springy contextual menu a lot, though, so not having any Springy contextual menu makes the software far less useful to me.  
(Version 1.5.1)

MILKE  @SHOCK J

Springy CM plug-in is now (almost) fully functional when working with Path Finder! The only thing which wonÂ’t work is extracting particular file from an archive while browsing through hierarchical contextual menu. Namely, browsing is still possible, but clicking on a menu item representing a file in the archive will NOT work. This functionality has to be implemented using Carbon command event and that event cannot be caught in a Cocoa application, such Path Finder is. By the way, this particular functionality has never worked, I hadnÂ’t even known until IÂ’ve tried it recently (I'm not a regular Path Finder user).

DARYLF2

Finder slowdowns and crashes were not related to Springy CM not being in the "More" submenu, but due to some other problems and errors in implementation, which were corrected in version 1.5.2. Anyway, starting from version 1.5.5, there is an option in the General preferences panel to show Springy in either root of the Finder contextual menu, or in the “More” submenu like Apple intended.  
(Version 1.5.5)

MILKE  Starting from version 1.5.5, there is an option in the General preferences panel to show Springy in either root of the Finder contextual menu, or in the “More” submenu like Apple intended.  
(Version 1.5.5)

ADRIANBOLT  Currently there is no other Mac archiving utility that supports the standard PKWare split zip archives. This means Springy is the ONLY program that does it. It should therefore be obvious that any Mac user needs Springy if they want to use PKWare split zip archives.  
(Version 1.4.2)

STRIDER72  BetterZip also splits archives. Not sure if it's the exact same format as this app.  
(Version 1.5.1)

MILKE  Wise man said: "Since you obviously can't read, I'm amazed that you can write."

For all of those who would like to see what was the issue here, check out this link:

http://www.springyarchiver.com/forum/viewtopic.php?t=287

By the way, the Windows version of Springy doesn't exist, so how can it be functional there? But who knows, perhaps somehow you've managed do install and run it on that platform.  
(Version 1.4.2)

JULY1962  PLEASE do check out how this developer responded to my problem. He basically told me that since I didn't agree with his responses (which basically went against his advertising) that it was MY problem and that I should contact Apple and tell them to make it so that he could make his program work. Problem is, the files that his program creates don't work with anything BUT Springy. The files in general DO work on a mac, just not the ones that Springy creates.

As for a PC program, perhaps that was misleading of me. HE stated to me that the product that Springy creates is totally usable by OTHER programs on PC's while on a Mac only Springy will work.

Direct quote from him/her: "On Windows, WinZip and PKZip will extract files from split archive made with Springy without any problems."  
(Version 1.4.2)

MILKE  I responded normally as I always do, trying to be helpful and as explanatory as I could. Your false accusations and statements of "false advertisement" and "program not being fully functional for Macs", made me responding differently, and I don't regret for that. People can follow the link above, it's all in there, they can judge themselves.  
(Version 1.4.2)

JULY1962  You're right, they can. And just because you say it isn't false advertising doesn't make it not false advertising. I proved that it is.   
(Version 1.4.2)

MILKE  Okay how does this read?...

"And just because you say it IS false advertising doesn't make it false advertising. I proved that it ISN'T."

I won't respond to your false accusations and statements any more, not here, not anywhere. You can keep claiming whatever you want. I rest my case.  
(Version 1.4.2)

MDEWAKANTON  @ mike

"Wise man said: "Since you obviously can't read, I'm amazed that you can write."

LOL I did read the discussion on the forum and I can only congratulate for your patience :-)  
(Version 1.4.2)

FRED BLOGGS  Funny isn't it how the more people are wrong, the more they get worked up and shout how right they are. I read all this story with awe as I saw the developer trying patiently to get july1962 to understand what his software does, and july1962 just carrying on blindfolded with his opinion of what it should be doing, unable to see the difference between splitting a file, and creating a split archive. July1962 was a very strange month indeed ;-)  
(Version 1.4.2)

ADRIANBOLT  Just wanted to add my support and endorsement for the professionalism of the developer.  
(Version 1.4.2)

ANONYMOUS  The complete redesign of Springy website has rendered forum obsolete. The old Springy Forum is frozen and archived and is not in use any more. However, it is still available in read-only mode, and the updated link where this particular debate can be read is:

http://www.springyarchiver.com/o1d4um4m1lk373mp3n4bl3d/viewtopic.php?t=287  
(Version 1.5)