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DESCRIPTION
Undercover routinely checks with the Undercover server. In case of theft, the Mac's unique Undercover ID is added to the list on the Undercover server, initiating the recovery process. During the recovery phase, Undercover transmits its current location on the internet, enabling the Undercover team to identify the computer's exact physical location. Moreover, Undercover also sends screenshots of the stolen Mac, revealing details of the thief's identity. The Undercover recovery center will then work with law enforcement to recover the Mac.
In case recovery fails, the software has an ingenious plan B: it will simulate a hardware failure, urging the thief to send the computer in for repair or sell it. As soon as the thief gets rid of the Mac, Undercover will warn the new user that the Mac has been stolen and that it should be returned as soon as possible. The computer will shout from time to time that it has been stolen and Undercover will take over the screen, displaying how the Mac can be returned while making the computer unusable.
WHAT'S NEW
Version 3.2:
- Fixes a problem of increased network traffic that a small number of our customers experienced with Undercover 3.1 on Snow Leopard. This update is recommended for all users.
REQUIREMENTS
Mac OS X 10.4 or later.
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| Undercover User Reviews (15 posts) | Write A Review |
 | Jul 23 2009 |
1NF1LTR83R I don't have my Macbook Pro just yet, but I am planning on using Undercover combined with Safeware insurance. One can never have too much protection. I've heard Apple is considering following laptop PC manufacturers, and having a form of Lojack hardware embedded onto the mainboard. Go ahead and remove the hard drive, then. Go ahead and crack the firmware, then. Only option left would be to solder off the Lojack chip. I imagine that can be circumvented as well. (Version 3.0) | |
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 | Jan 28 2009 |
MACSOLU This software will not prevent the thief from simply physically removing the hard drive, replacing it with another drive, and then installing a fresh Mac OS & apps. (Version 3.0) | |
| [ 2 Replies - Reply ] | |
Replies:
 | May 2 2009 |
MIKAELF and other software packages do? (Version 3.0) | |
 | May 2 2009 |
MIKAELF and other software packages do? (Version 3.0) | |
 | Nov 10 2008 |
ORBICULE Dear Mr. Miracle, Orbicule is alive and kicking! We have replied to your email within minutes. Most likely, your spam filter has accidentally marked our message as junk mail. This is something we really can't do anything about it. Please try to contact us again with an alternate email address. | |
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 | Mar 28 2008 |
BRUCEMIRACLE It looks like Orbicule may have gone out of business. I've sent follow-up messages to their support address multiple times in the last three weeks with no response. And they're never on-line with their iChat account any more either.... Doesn't look good if your laptop gets stolen now! (Version 2.0) | |
| [ 1 Reply - Reply ] | |
Replies:
 | Mar 29 2008 |
ORBICULE Dear Mr. Miracle, Orbicule is alive and kicking! We have replied to your email within minutes. Most likely, your spam filter has accidentally marked our message as junk mail. This is something we really can't do anything about it. | |
 | Feb 18 2008 |
ALTERO-TOT-EU My Mac was not stolen, so I can not say how useful is this software. And I prefer like that :). I bought the soft in 2006, and yesterday I asked if I can transfer it to the new MBP. Despite the one year and half, the new version, and the fact that I paid at that time almost half the present price, I got very quick instructions on how to do it. Great team! (Version 2.0) | |
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 | Dec 27 2007 |
NOOBIENOOBIE I am writeing to inform you that Undercover 2.0 IS DANGEROUS! After installing the so called, security wonder that theives will cower before, i was in for a rather large shock. I ahve booted into my Windows XP boot camp partition and completes some work using office 2007. Upon rebooting into OS X, typing in my password and logging in, I now had a giant irremovable banner accross my screen reading. 'I am a stolen macintosh computer please return me to my owner. Your photo and location details have been forwarded to the owner and respective autorities.' The mac was also shouting 'HELP HELP I AM A STOLEN MACINTOSH COMPUTER PLEASE SAVE ME AND REURN ME TO MY OWNER HELP' over and over again with full volume. Being on a train at the time did not help me in the slightest. With awkward questions being asked by the train guard and several weary eyes pointing in my direction i was forced to disembarque the train and head to the nearest apple store. I arrived in the store looking rather harrased and the assistant, upon hearing what my mac had to say called the manager who close the store doors and asked me what was going on. I explained that my mac had recently has UNDERCOVER (unregistered version) installed and is now in a rather bad way. The manager did not belive me as i had just ran into the store as if i was fleeing someone. The tech assistant took the mac out of my hands and walked away. 30 minutes later after a localized investigation conducted within the store i was able to prove that the macintosh MacBook was mine and that i had installed Undercover. They only figured out that it was mine after i proved who i was and they checked the registered serial number. DO NOT BUY TIS SOFTWARE IF YOU TRAVEL AS IF IT CANNOT CONNECT TO THE INTERNET OR GETS TURNED OFF DURING TRANSIT YOU WILL HAVE HELL TO GET IT RESTROED! (Version 2.0) | |
| [ 1 Reply - Reply ] | |
Replies:
 | Apr 22 2009 |
EEGEETEE No reply from developer here? (Version 3.0) | |
 | Jun 7 2007 |
APOLLOX Inexpensive, well thought out, easy to use, and backed by out-standing technical support. Even just reading the FAQ is rewarding such as their suggestions for setting a firmware password and creating a dummy admin account to encourage the thief to use the system and get caught. This product is top level and well worth the tiny cost of the investment. (Version 1.5) | |
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 | May 22 2007 |
BOYDBE I am a college student, just finished up my first year. I purchased and installed undercover the summer before my freshman year began (researched anti-theft software before making the switch to mac). shortly after purchasing Undercover i had my wallet stolen, and I lost my undercover recovery ID #... I contacted customer support and the developer was very quick and patient in guiding me through the steps to recover my recovery number. Over the course of the year, i quite honestly forgot that i had undercover installed, it was just never apparent that it was running (it really does work as advertised, when they claim it takes virtually no system resources). Upon seeing a review for it about a week ago, I remembered that i indeed had undercover installed, but this time could not locate my recovery number or my confirmation email (required to recover your recovery number), lol. Upon contacting customer support again, i was re-told what to do to get my recovery ID # (which brought to my attention that i needed my confirmation # from an email i no longer had). I brought this to the developers attention, and he actually re-sent me my confirmation number!!! Outstanding customer support. I hope i never have to use this software, but it provides great piece of mind. I recommend to anyone who values their precious mac. Simply amazing. (Version 1.5) | |
| [ 2 Replies - Reply ] | |
Replies:
 | Nov 10 2007 |
WCITYMIKE Your entire anecdote kind of shows a big weakness in the whole system, doesn't it? (Version 2.0) | |
 | May 2 2009 |
MIKAELF How? Explain please... (Version 3.0) | |
 | Apr 30 2007 |
WSW Installed Undercover 2 months ago. I was leery about installing the Open Firmware password. Received rapid response & excellent follow up to my questions from the developer prior to purchasing. (Version 1.5) | |
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 | Feb 1 2007 |
RUBTEN I was one day away from signing up with Orbicule. I heard about them on a Wednesday night. I thought, tomorrow is Thanksgiving, I will do it then. I had my laptop stolen. My iPod stolen. My external hard drive stolen. From my car while I was unloading and loading things for our Thanksgiving feast. Gulp. I wished I had just made the purchase. Once I got my new laptop I effortlessly signed up with Orbicule. About two weeks ago i had to send my new MBP back to the shop. I needed a new hard drive. I contact customer support at Orbicule and step by step they helped me! I want to say it was almost instant. They were very helpful and very kind and patient. Customer Service is OUTSTANDING! (Version 1.5) | |
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