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DESCRIPTION
Undercover routinely checks with the Undercover server. In case of theft, the Mac's unique Undercover ID is added to the list on the Undercover server, initiating the recovery process. During the recovery phase, Undercover transmits its current location on the internet, enabling the Undercover team to identify the computer's exact physical location. Moreover, Undercover also sends screenshots of the stolen Mac, revealing details of the thief's identity. The Undercover recovery center will then work with law enforcement to recover the Mac.
In case recovery fails, the software has an ingenious plan B: it will simulate a hardware failure, urging the thief to send the computer in for repair or sell it. As soon as the thief gets rid of the Mac, Undercover will warn the new user that the Mac has been stolen and that it should be returned as soon as possible. The computer will shout from time to time that it has been stolen and Undercover will take over the screen, displaying how the Mac can be returned while making the computer unusable.
WHAT'S NEW
Version 3.2:
- Fixes a problem of increased network traffic that a small number of our customers experienced with Undercover 3.1 on Snow Leopard. This update is recommended for all users.
REQUIREMENTS
Mac OS X 10.4 or later.
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| Undercover User Reviews (15 posts) | Write A Review |
 | Feb 18 2008 |
ALTERO-TOT-EU My Mac was not stolen, so I can not say how useful is this software. And I prefer like that :). I bought the soft in 2006, and yesterday I asked if I can transfer it to the new MBP. Despite the one year and half, the new version, and the fact that I paid at that time almost half the present price, I got very quick instructions on how to do it. Great team!
(Version 2.0) | |
| [ Reply ] | |
| Jan 28 2009 |
MACSOLU This software will not prevent the thief from simply physically removing the hard drive, replacing it with another drive, and then installing a fresh Mac OS & apps.
(Version 3.0) | |
| [ 2 Replies - Reply ] | |
Replies:
| May 2 2009 |
MIKAELF and other software packages do?
(Version 3.0) | |
| May 2 2009 |
MIKAELF and other software packages do?
(Version 3.0) | |
 | Jun 7 2007 |
APOLLOX Inexpensive, well thought out, easy to use, and backed by out-standing technical support. Even just reading the FAQ is rewarding such as their suggestions for setting a firmware password and creating a dummy admin account to encourage the thief to use the system and get caught. This product is top level and well worth the tiny cost of the investment.
(Version 1.5) | |
| [ Reply ] | |
| May 22 2007 |
BOYDBE I am a college student, just finished up my first year. I purchased and installed undercover the summer before my freshman year began (researched anti-theft software before making the switch to mac). shortly after purchasing Undercover i had my wallet stolen, and I lost my undercover recovery ID #... I contacted customer support and the developer was very quick and patient in guiding me through the steps to recover my recovery number. Over the course of the year, i quite honestly forgot that i had undercover installed, it was just never apparent that it was running (it really does work as advertised, when they claim it takes virtually no system resources). Upon seeing a review for it about a week ago, I remembered that i indeed had undercover installed, but this time could not locate my recovery number or my confirmation email (required to recover your recovery number), lol. Upon contacting customer support again, i was re-told what to do to get my recovery ID # (which brought to my attention that i needed my confirmation # from an email i no longer had). I brought this to the developers attention, and he actually re-sent me my confirmation number!!! Outstanding customer support. I hope i never have to use this software, but it provides great piece of mind. I recommend to anyone who values their precious mac. Simply amazing.
(Version 1.5) | |
| [ 2 Replies - Reply ] | |
Replies:
| Nov 10 2007 |
WCITYMIKE Your entire anecdote kind of shows a big weakness in the whole system, doesn't it?
(Version 2.0) | |
| May 2 2009 |
MIKAELF How? Explain please...
(Version 3.0) | |
| Apr 30 2007 |
WSW Installed Undercover 2 months ago. I was leery about installing the Open Firmware password. Received rapid response & excellent follow up to my questions from the developer prior to purchasing.
(Version 1.5) | |
| [ Reply ] | |
| Jul 23 2009 |
1NF1LTR83R I don't have my Macbook Pro just yet, but I am planning on using Undercover combined with Safeware insurance. One can never have too much protection. I've heard Apple is considering following laptop PC manufacturers, and having a form of Lojack hardware embedded onto the mainboard. Go ahead and remove the hard drive, then. Go ahead and crack the firmware, then. Only option left would be to solder off the Lojack chip. I imagine that can be circumvented as well.
(Version 3.0) | |
| [ Reply ] | |
 | Nov 10 2008 |
ORBICULE Dear Mr. Miracle, Orbicule is alive and kicking! We have replied to your email within minutes. Most likely, your spam filter has accidentally marked our message as junk mail. This is something we really can't do anything about it. Please try to contact us again with an alternate email address. | |
| [ Reply ] | |
| Feb 1 2007 |
RUBTEN I was one day away from signing up with Orbicule. I heard about them on a Wednesday night. I thought, tomorrow is Thanksgiving, I will do it then. I had my laptop stolen. My iPod stolen. My external hard drive stolen. From my car while I was unloading and loading things for our Thanksgiving feast. Gulp. I wished I had just made the purchase. Once I got my new laptop I effortlessly signed up with Orbicule. About two weeks ago i had to send my new MBP back to the shop. I needed a new hard drive. I contact customer support at Orbicule and step by step they helped me! I want to say it was almost instant. They were very helpful and very kind and patient. Customer Service is OUTSTANDING!
(Version 1.5) | |
| [ Reply ] | |
| Jul 27 2006 |
CKPCW Undercover is just the thing I needed! As a college student, laptop theft is always a concern. Locks can help prevent theft, but once it's gone, you're out of luck. I use both: a physical lock for prevention, and Undercover for recovery. The peace of mind afforded by Undercover is great. The software (as advertised) takes up practically no resources whatsoever, and the support is extremely fast and friendly. For $25 or $30 (with a money-back guarantee!), this is a no-brainer! Undercover is something no Mac laptop owner should be without!
(Version 1.5) | |
| [ Reply ] | |
| May 19 2006 |
GEE4ORCE Innovative software that 'just works' - it stays out of the way so completely that it's actually hard to tell if it's running or not. Personal tech support from the developer is first rate - very prompt, concise and helpful. Recommended !
(Version 1.5) | |
| [ 1 Reply - Reply ] | |
Replies:
| Jul 24 2006 |
CKPCW Undercover is just the thing I needed! As a college student, laptop theft is always a concern. Locks can help prevent theft, but once it's gone, you're out of luck. I use both: a physical lock for prevention, and Undercover for recovery. The peace of mind afforded by Undercover is great. The software (as advertised) takes up practically no resources whatsoever, and the support is extremely fast and friendly. For $25 or $30 (with a money-back guarantee!), this is a no-brainer! Undercover is something no Mac laptop owner should be without!
(Version 1.5) | |
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