ROAD-DAWG  DVDxDV Pro Ver 1.088

This is exactly!!! the program I was looking for....I am by no-way a computer expert and use them out of necessity only. So 'ease of use' is of high importance to me. I desire to do all of the cool things that you see others with much greater computer knowledge than I.

My desire was to improve all of my presentations to small classes of home groups and small church groups. This program was a perfect fit.

Just put the start and stop bars at the desired locations and let the program do the rest.

Many thanks from a computer minimal-ist.  
(Version 1.37)

TIMNIEGO  My experience has been very different than that of ptklenk (the reviewer before me). After work hours on the west coast I ran in to a problem moving DVDxDV from my G5 to Mac Pro. I emailed customer service and considered it a day done. After dinner, I checked and had an email from customer service with a current registration # and link to download the latest version. I did have problems entering in my registration number. Only when I enlarged the text in the email could I tell the difference between the number "one", a lower case "L" and an upper case "i". But it did work and I finished the project a day before I thought I would.

Thanks!   
(Version 1.37)

MICOOLE  Guys, if you can help please do.

I just bought DVDxDV pro, I am hoping someone out there has a solution to my prob.

I have shot footage in widescreen on my dvd sony handycam and want to edit as widescreen in FCP. But

whenever I try to export from DVD DVDxDVpro into .mov it resizes my footage, and crops the width, (removing the widescreen).

Is it my preferences, I am convinced I have tried everything!

anyone have any ideas? or if you have successfuly kept footage as widescreen where have I gone wrong?

cheers.  
(Version 1.34)

PABLO DAGNINO  DVDxDV is a very useful tool, when working on DVD material to be edited, even in iMovie!

Several weeks ago, i started editing a EUS31 DVD proyect with a low budget in my pocket. i went to the internet looking for a good converter,because most of the footage were burned on DVDs.

I try de Demo, and found it useful and stable. with excellent image quality.

Days later i bought a SONY DVD/VHS recorder, and found that certain DVDs like the oneīs burned in this device, canīt be converted without using first some comand-line technique or in my case, a Rip Software.

You have to get used with the program Preferences to get rid of audio sync problems that sometimes happen, and/or intelacing issues. But this depends of footage quality in most cases.

Anyway, iīm happy with this great tool.

It works fine for me.

pablodagnino@cantv.net  
(Version 1.34)

DVDXDV SUPPORT  Check your SPAM filter! Thanks Frank for posting that for us, we couldn't get into MacUpdate.  
(Version 1.321)

FRANK MATHERS  Try checking your spam filter, it may be blocking the responses from DVDxDV support.  
(Version 1.321)

FRANK MATHERS  The customer below couldn't receive our emails because they were being blocked by a spam filter. So we called Nate in Hawaii and got him working again.

If you don't hear from us within 24 hours please send an email with a phone number, so we can call you. There's a lot of over aggressive spam filters that prevent us from responding to you via email.  
(Version 1.321)

RUNSHARP  Wow! Support Team responded to you! Amazing!! Can't get them to respond to me for a simple license key. Now I'm finding out that I'd be best served by just going elsewhere even though this product worked great when it did work at all. Anyway, what's your secret to getting a response from them. Right now I'd be happy if someone just told me to "get lost". That would at least be a response. So far, one week and counting, nada, zip. Nate  
(Version 1.321)

FRANK MATHERS  This is a fantastic product. I've used it for pulling video from home movies that were transfered to DVD, and the quality is really amazing. The support team is top notch, as well.

Overall, I highly recommend this product.  
(Version 1.321)

APPEARANCE TECH  WARNING: NO Support For Registered Users!

I am a long time PAYING registered user of DVDxDV.

Since paying for the DVDxDV prior version, 1.9, the product rarely worked properly and was bug ridden. For example, version 1.94 left you with an unusable QuickTime file (blank after the first minute or so). Each time an attempt was made to fix an issue, more seemed to crop up.

I am still using version 1.96. This was purchased to be used with a PowerMac and 10.4. I have no need for a Universal version and of course, one for 10.5 yet.

Version 1.96 is constantly crashing. When I inquired about tech support about my crashing problem, I was told to pay for the latest upgrade as "there may be a fix in the new version for this, hence that's why it doesn't crash."

I felt that I did not need a new version and only wanted help with getting the version that I paid for working properly. After all, I paid for a "permanent license key." They do not state that the tech support is limited.

I asked the DVDxDV Support Team if they are basically telling me that they are not providing support for registered users of their products?

Well, the DVDxDV Support Team replied that: "We can't maintain the product for free forever. At some point, we do have to charge for an upgrade to the next version."

I replied that I am not asking for any type of upgrade. I would expect to pay for an upgrade if I needed an Intel version or for 10.5. I do not need those upgrades at this time.

I was only wanting help to get what I purchased to work. It is that simple. It is supposed to work on 10.4 and it is not, it crashes. v1.9 was buggy from the first time I used it. I still have my earlier support emails starting with the problems in 1.94.

Instead of any type of support, the DVDxDV Support Team stated that there is no help available. I am basically forced to buy an upgrade to fix the bugs that were in the version I purchased. I feel that I should not have to pay for a bug fix. I just want what I paid for to work.

In other words, the DVDxDV Support Team is telling me too bad that the version you bought does not work even though it states it should work on 10.4. They are telling me to buy an unnecessary upgrade or forget it. They fixed the bugs found in v1.9 but force the registered user to pay for their bug fix.

Not once during my Email correspondence with the DVDxDV Support Team did they even offer one bit of advice on addressing my crashing problem. They only wanted me to try their latest release and to pay for it. Despite my pleas for help, they would not even consider addressing any questions in an attempt to get me up and running again. What a terrible support team.

I do not think too many software companies withdraw support on their last version, at least good ones. This is especially true when their prior versions had so many problems.

I will never spend another dime with this horrible company. I have tried Cinematize and have moved to their product. It works with no bugs and appears that it has a much more viable support team. Besides, after using it, it seems to be a much better product. The interface is a huge improvement over DVDxDV.  
(Version 1.321)