GORDON BELL  Any customer who purchased Data Rescue 3 earlier can contact Prosoft directly to get a new boot DVD download link for free (if you paid to have a Data Rescue 3 DVD shipped to you, Prosoft will re-ship you the latest DVD this time at no additional cost---Just contact Prosoft sales (check prosoft website for contact info)..

Cheers,

Gordon from Prosoft-  
(Version 3.0.1)

UART.TV  i must say that Data Recovery sounds and looks great, however, I am not having as much luck as i would like to be having recovering data from my LaCie d2 500 GB, so far it has taken 13:32 hours to scan one block in deep scan mode. i guess what i am looking for is someone to tell me that is fine it is just taking a while and will all be Ok, unfortunately i am beginning to believe that my disc may be beyond data recoveries reach. Typically the only info i need from the drive is my current video project, oh how i will be backing things up in the future.

Uart.TV  
(Version 3.0)

GORDON BELL  Boot from the DVD if you need to recover your main boot drive (or, if you have one, you can boot from a secondary bootable drive that has Data Rescue loaded as an application)....

Run as a regular application if you're scanning anything other than the main boot drive....

Cheers,

Gordon from Prosoft  
(Version 3.0)

ICONZ113  Do you guys that own data rescue have it installed on your computer? or do you just boot to the DVD when you need it?

Also did you guys purchase drive genius with data rescue? or do you use an alternative harddrive application?  
(Version 3.0)

DADAMA  I have to say that Data Rescue is a damn good piece of software. Got in a bundle last year but didn't have much use for it until disaster struck recently. I tried this, as well as almost every other file recovery program out there (e.g., Stellar Phoenix, R-studio, Mac Data Recovery, File Salvage, to recovery my files from 2 reformatted hard drives. By far and away, Data Rescue, was the most reliable and most successful at recovering my lost data. I now consider Data Rescue a must have utility along with Disk Warrior, iPartition, and iDefrag.   
(Version 3.0)

GORDON BELL  Hi Tank,

I just replied to another similar post on another site so i'll use the same message I posted there. Your feedback is very appreciated but I did want to reply to you as we love to interact with our customers...

First off, thanks for looking at Data Rescue 3, as a current Data Rescue II owner.. We know that most customers use Data Rescue typically once or twice and then they put it away, maybe reaching for it again many years later. So we know that for most customers, upgrading isn't really something they're interested in. They used it when they needed it, but don't need it currently and therefore don't need or want to pay for an upgrade...With that said, we do have some staunch followers that always want the latest and greatest version around and we thank them for that continued support--

We could've released Data Rescue 3 as the only version that would be Snow Leopard compatible simply by never releasing Data Rescue II with the Snow Leopard compatibility built in, but that's just not our style ;-) We wanted to have all our Data Rescue II users get a Snow Leopard compatible build before we came out with Data Rescue 3.. I think that's pretty generous and I'm proud we did that, to be honest..

We launched Data Rescue II back in September of 2005 and we've done lots of builds since then.. We added support for Intel Machines, support for Leopard and then Snow leopard, all as free updates to Data Rescue II... I think that's probably a record (4 years of development and updates with no paid upgrades...). That's something I'm pretty proud of too...

So we've been giving away a lot of updates and stuff for free over the years.. This is our first paid upgrade since 2005... But we still know that most customers will only care about what version is available now, buy it, use it once and that's it... For those that want to keep on using Data Rescue II, of course it'll still work, but we're excited about the new features, power and performance increases in Data Rescue 3...

We'll have a new Data Rescue 3 down the road that will be 64-bit, and that'll be a free application update to any owners of Data Rescue 3 .. Making it 64-bit is indeed a substantial change and one that will take quite some time.. But it's on the radar for sure... In the meantime, this new version really is a substantial effort of engineering, worked and perfected over the past few years... We're excited about the new performance features like FileIQ® and improved scans and additional files supported.. It is a huge improvement over Data Rescue II, plain and simple..

We appreciate your thoughts and we know that for some, Data Rescue II will serve them just fine if they already own it... Down the road they may look to upgrade to Data Rescue 3 and we'll be there for them when they do...

Thanks again for the support and please contact us if you need anything--

Gordon from Prosoft--  
(Version 3.0)

TANKKNIGHT  I love this product and I think the company is excellent. That said, I think that $65 to upgrade from v2 to v3 is too much. I have a PPC G5 so I'll stick with v2.  
(Version 3.0)

E10TORI  My experience with Data Recovery was a huge snort of fresh air, after what I experienced with Boomerang. I have tried multiple times to communicate with Boomerang. I paid my money, they took it and apparently have left the country. I have yet to receive any human feedback and this point would be amazed if someone actually tried to communicate with me. I purchased their product and it did not work. Never used the activation key. Was told I was not entitled to a refund (via an automated response). Never even had any benefit with their product. I was left feeling stupid and not having the educational background to navigate through their computer landscape. I was on the verge of sending my computer to a facility to accomplish the task of recovering my data. Then I discovered Data Rescue II. Data Rescue II and their company were perfect. I cannot begin to express my deep, heart felt gratitude for their product AND the general energy on their website. Two months ago I deleted some very precious video clips of my 1 year old girl, from my MacBook Pro. I have been incredibly bummed out since. I was recommended to use Boomerang Data Recovery. As mentioned, their product did not work, at all. But more than that, there was a complete lack of customer service. No where on their site is there any phone number. And, when a customer attempts to communicate, their system (Boomerang) is set up, apparently, to frustrate the individual until their customers give up and simply go away. Their company has all the signs of an entity going into the dark abyss where all companies that lack integrity go. The Data Rescue company on the other hand I believe is going in the a better direction. A direction in which it is acknowledged and appreciated that the customer is an important part of the business relationship equation. Eternal gratitude to Data Recovery for saving my data and for creating a quality company. And shame on Boomerang for their   
(Version 1.2.2)

ACCOUNTCLOSED  DRII retrieved over 30,000 files for me from a formatted drive, all in their original, usable format. The product outperformed its nearest competitor by a long shot. If you need serious at-home data recovery, I'd encourage you to download the trial and give DRII a go.  
(Version 1.2.2)

OKDA  Today I have all of my files back from a 200G failed external firewire drive. Although everything was already backed up a few days before the crash, I lost a 3 days of work on a critical InDesign file. Disk Warrior wouldn't see the drive, Disk Utility wouldn't see the drive, but Data Rescue found all of my files, just using the Quick Scan feature. That was worth the money. A big Thank You!  
(Version 1.2.2)