I consider my purchase of the VueScan Pro version some of my best-spent cash is all of Mac software. For what we get from this program, it would be a deal at an even higher price ...especially considering that future upgrades are unlimited. Outstanding product and outstanding support. I feel VueScan is very fairly priced.

VueScan looks pretty good to me. It has a lot of options laid out through its tabs in a clear and concise manner and most importantly, the option to show/hide them, thus minimizing visual clutter if that bothers the user.

About the BIG pricing issue: Is there a program that offers to create raw scan files, ICC and color profiles and IT8 color calibration for less than $80? These are options that many home users won't even bother messing with, making the Standard version a steal if you have a trustworthy but not so new scanner. Price is more than fair for its duties and, when compared to its competitors, cheap.

The developer is highly responsive, well-mannered and kind, qualities of a good person that don't comply with greediness, as you unfairly stated.

What planet are you living on? I've used VS for years and seen constant upgrading and response to issues. Furthermore, when Nikon discontinued its own scanning software (that came bundled with my slide scanner) they recommended that owners consider VS as an alternative.

Who made you God of Global Finance to decide how much the developer should be allowed to make? I suspect (from your writing) that you live in a country where such things are regulated but in the US, people still are free to become rich from their hard work and good ideas.
--

For some reason, launching VueScan removes the scanner from the list of scanners on Apple's Image Capture as well as Previews: "Import from scanner" listing. To get the listings back, I must restart my iMac. Could this be a result of the unsetting the hidden flag you mention in your comments?

9.0.86 hangs during launching, requiring Force Quit to kill, with my new CanoScan LiDE 110. And it won't launch even after unplugging the scanner, but will launch on my MBA that's never had a scanner attached. 9.0.85 didn't recognize the scanner at all and disabled it being recognized by Image Capture, etc., like you mention. 9.0.86 still unsets the hidden flag on ~/Library (on my MBA; never gets that far before hanging on my mini) but I doubt that's related to it disabling access with other apps.

So, "Fixed problem with some Canon scanners on Mac OS X" in 9.0.86 is actually causing more trouble with my LiDE 100 rather than resolving anything. I'll be reporting all the issues directly to Hamrick soon.

Try this:

http://www.hamrick.com/sup.html

It has the correct email address to use, but also provides a list of things to try and information to send to the author if you're having trouble.

Good luck!

Thanks. I must be completely blind or half brain dead. I read and re-read that page at least five times and somehow never spotted the email address. Now I see it.

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He is probably just very busy.

And have you actually emailed him or just put up a comment here, he may not even read these comments.

Thanks for your comment The MacDoctor.

I have emailed him from his website, posted comments here for months and still no answer.
I cannot see how he could be too busy to answer a straight yes or no.
I can only assume that he is very unpolite.
If he treats like this potential customers I wander what kind of service he will provide to his users.

Cheers.

True

It looks very good when you get back to your customers straightaway with no stalling at all.

Perhaps he's living the life of luxury and he has staff who are supposed to pass these messages on but they do not.

Mark

I've used VueScan for years. The information on how to obtain support is at the VueScan web page. The developer does not read these review sites like MacUpdate.

Most of the support is on the Usenet scanners newsgroup, which you know how to get to after reading the Vuescan web page.

Complaining here is about as useful as complaining at your local coffee bar, I think -- the developer isn't here, neither are the experienced users who can help you.

I hope that you are familiar with the bsic how-to advice, if not go here first:

How To Ask Questions The Smart Way
Copyright © 2001,2006 Eric S. Raymond, Rick Moen ... Finally, I'm going to illustrate how to ask questions in a smart way by example; pairs of questions ...
www.catb.org/~esr/faqs/smart-questions.html

Hi hank2
thanks for your interest in this matter.
However:
Firstly I followed all procedures and emailed the developer from his website. Several months (not days) went by and no answer was given.
Secondly, as a developer, I try and read what people think about my software all the time and I feel that it is my duty to answer their queries promptly and to the best of my ability.
And last I have given up wanting to know,really, I am just trying to warn people about the treatment they are likely to get from a company that does not even find the time to answer a sale query. How long will people have to wait for post sales service?

Check the newsgroup.

I put this search into Google:
+microtek +scanmaker +Vuescan

It showed me your questions here and also showed me the FAQ file at the Vuescan web page where they are answered:

Quoting from the FAQ file:
http://www.hamrick.com/vuescan/vuescan.htm#unsupported

BEGIN QUOTE:

Unsupported

* All parallel-port models
* All drum scanners
* All UMAX USB models except 3400 (some versions), 5400 and PowerLook 180
* All Microtek USB models except X6USB, X12USL, 4700, 5600, 5700, 6800, 8700, FilmScan
* Canon FS2720
* Agfa SnapScan Touch
* All Lexmark, Artec, Mustek, Primax, Brother, Visioneer models

Please note that these scanners are unsupported for several reasons:

* Parallel port scanners are unsupported because the commands they use are undocumented by the vendors, are extremely complex and are difficult to reverse engineer.
* The other scanners aren't supported because the vendor won't document the commands they use, and these commands are too complex to reverse-engineer.

END quote from the FAQ file.

Let's sum this up.

"Axe" wrote, posted, and emailed Ed Hamrick repeatedly complaining that he was not getting an answer to his question "Will you ever support Microtek Scanmaker 3800?"

Ed makes clear he doesn't answer in email questions answered in the FAQ.

The FAQ says: Unsupported
The FAQ says: because Microtek doesn't document the interface.

Axe, your complaint is with Microtek. Most scanner makers give Ed Hamrick documentation. Talk to Microtek.

Thanks Hank2. Much appreciated.

I use a Microtek ScanMaker E3. Version 8.3.60 supports it. It's a SCSI scanner and came with excellent software--ScanWizard--but I have to reboot in OS 9 to use it. That's a pain, so I am in the process of evaluating VueScan. US$50 is a lot of money in NZ dollars but if I decide to buy VueScan it will also replace OmniPage Limited Edition 4.1.0.