Your story reminds me of how VueScan revived an old Canon N1240U (which it sees as a LiDE 30) on Lion after my newer LiDE 50 died. I originally purchased VueScan to use with that scanner in 2002, before Canon released an OS X driver for it. I'd never have guessed that software/hardware combo would have value again now, nearly 10 years later.

Same applies to model CM1312nfi. Disappointing.

Looks as though the latest update covers your scanners.

My scanner now shows but when I go to scan or preview, nothing happens

Considering how many times VueScan has saved my butt, I believe it is very inexpensive.

Try this:

http://www.hamrick.com/sup.html

It has the correct email address to use, but also provides a list of things to try and information to send to the author if you're having trouble.

Good luck!

Thanks. I must be completely blind or half brain dead. I read and re-read that page at least five times and somehow never spotted the email address. Now I see it.

mkv video converter mac mkv player

He is probably just very busy.

And have you actually emailed him or just put up a comment here, he may not even read these comments.

Thanks for your comment The MacDoctor.

I have emailed him from his website, posted comments here for months and still no answer.
I cannot see how he could be too busy to answer a straight yes or no.
I can only assume that he is very unpolite.
If he treats like this potential customers I wander what kind of service he will provide to his users.

Cheers.

True

It looks very good when you get back to your customers straightaway with no stalling at all.

Perhaps he's living the life of luxury and he has staff who are supposed to pass these messages on but they do not.

Mark

I've used VueScan for years. The information on how to obtain support is at the VueScan web page. The developer does not read these review sites like MacUpdate.

Most of the support is on the Usenet scanners newsgroup, which you know how to get to after reading the Vuescan web page.

Complaining here is about as useful as complaining at your local coffee bar, I think -- the developer isn't here, neither are the experienced users who can help you.

I hope that you are familiar with the bsic how-to advice, if not go here first:

How To Ask Questions The Smart Way
Copyright © 2001,2006 Eric S. Raymond, Rick Moen ... Finally, I'm going to illustrate how to ask questions in a smart way by example; pairs of questions ...
www.catb.org/~esr/faqs/smart-questions.html

Hi hank2
thanks for your interest in this matter.
However:
Firstly I followed all procedures and emailed the developer from his website. Several months (not days) went by and no answer was given.
Secondly, as a developer, I try and read what people think about my software all the time and I feel that it is my duty to answer their queries promptly and to the best of my ability.
And last I have given up wanting to know,really, I am just trying to warn people about the treatment they are likely to get from a company that does not even find the time to answer a sale query. How long will people have to wait for post sales service?

Check the newsgroup.

I put this search into Google:
+microtek +scanmaker +Vuescan

It showed me your questions here and also showed me the FAQ file at the Vuescan web page where they are answered:

Quoting from the FAQ file:
http://www.hamrick.com/vuescan/vuescan.htm#unsupported

BEGIN QUOTE:

Unsupported

* All parallel-port models
* All drum scanners
* All UMAX USB models except 3400 (some versions), 5400 and PowerLook 180
* All Microtek USB models except X6USB, X12USL, 4700, 5600, 5700, 6800, 8700, FilmScan
* Canon FS2720
* Agfa SnapScan Touch
* All Lexmark, Artec, Mustek, Primax, Brother, Visioneer models

Please note that these scanners are unsupported for several reasons:

* Parallel port scanners are unsupported because the commands they use are undocumented by the vendors, are extremely complex and are difficult to reverse engineer.
* The other scanners aren't supported because the vendor won't document the commands they use, and these commands are too complex to reverse-engineer.

END quote from the FAQ file.

Let's sum this up.

"Axe" wrote, posted, and emailed Ed Hamrick repeatedly complaining that he was not getting an answer to his question "Will you ever support Microtek Scanmaker 3800?"

Ed makes clear he doesn't answer in email questions answered in the FAQ.

The FAQ says: Unsupported
The FAQ says: because Microtek doesn't document the interface.

Axe, your complaint is with Microtek. Most scanner makers give Ed Hamrick documentation. Talk to Microtek.

Thanks Hank2. Much appreciated.

I use a Microtek ScanMaker E3. Version 8.3.60 supports it. It's a SCSI scanner and came with excellent software--ScanWizard--but I have to reboot in OS 9 to use it. That's a pain, so I am in the process of evaluating VueScan. US$50 is a lot of money in NZ dollars but if I decide to buy VueScan it will also replace OmniPage Limited Edition 4.1.0.