








(5)
Your rating: Now say why...



| Downloads:2,324 |
| Version Downloads:415 |
| Type:Business : Personal Info Managers |
| License:Demo |
| Date:12 Aug 2011 |
| Platform:Intel |
| Price: $29.95 |
Overall (Version 2.x):![]() ![]() ![]() ![]() ![]() |
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+43
Macmend reviewed on 11 Jul 2011
It does not work across the network using our VPN, which is really annoying.
Its also quite hard to get support, and the trouble with the addressbook and contacts is that along with the diary is often central to a busy workday
sorry for any problems. Support is always available at mac@novamedia.de and you can call us at +49 30 3909040. I am sure we find a way to use it via VPN.
Kind regards
Jan Fuellemann
+1
+43
So I uninstalled it. I don't think its a bad product but every product is only as good as its customer service.
1. All emails sent via the site should elicit a mail sent to the users email addy saying you got the mail and working on it, that alone would help.
2. Decide how you do your support, is it off the web site? with the address below or by telephone, the product is one that you have to get used to and most will need a little support on.
3. Why not build a small community and have a forum on the site where users can help each other?
Address book syncing and address duplication is a major problem for many users, especially those like me running small businesses. I don't have the time to install this product again right now and may come back to it in the future.
I want to follow up on the way the e-mail was processed with us. Can you tell me at info@novamedia.de which was the e-mail address you used in the mail to us? Then I can find your mail.
The person normally in charge of the support was not available end of last week, beginning of this week so this might have been a gap which happend for you not get an answer sooner.
(Although we do have had customers who demanded an answer within the hour, totally ignorant of the time difference between e.g. USA and Germany. And no, we do not do support while we sleep :-)
For the other thoughts - I get annoyed every time I get an automated support answer and I am happy to receive a real-person answer even if it takes two days. But you are right, of course, we need a better way to say "Sorry for any problems. Your mail has been sent to our support staff and we will contact you within the next days." or similar. I get to this end of this week!
A community would be nice, but it needs staff to interact with the customers. If this does not happen fast enough, it will backfire. We are a small development team and therefore decided against a forum or community.
Thanks again
Jan Fuellemann
Mathieu_christe-Ny#a reviewed on 19 May 2011
+1
actually only the first sync takes quite a time and procudes a heavy load. After that, only changes are synced and the system should not slow down...
Kind regards,
Jan Fuellemann from nova media
In our case, the slow down occured every time we made changes on the already synced base. Even changing one phone number would trigger the fan and dry my hair…
Best,
Mathieu
sorry for this behaviour. This is definitely not the way it should work. If anyone else has this issue, please contact our support at mac@novamedia.de.
Kind regards,
Jan Fuellemann
+57
Pirx reviewed on 14 Jan 2011
All Addressbook and iCal data are moved. Upon uninstall iHub hung overnight and after a forced reboot after having removed the iHub service from the login items my Addressbook was empty and iCal still showed the moved data. I do not like the meddling with data.
However, and here goes a big thank you to the developer. iHub had the foresight to automatically create complete backups on my desktop, so all data could be restored to normal within minutes.
iHub is yet another super-professional tool from NovaMedia, but the way it is it is not for me.
Davlab reviewed on 10 Jan 2011
+1
+2
Flip2403 reviewed on 01 Dec 2010
Und: Kostet gerade einmal nen bissl mehr als ein Drittel einer MobileMe-Lizenz :) - und das für mehr als ein Jahr...
+1
Happy-Buddha reviewed on 07 Oct 2010
iHub synchronisiert Kalender und Adressbuch sehr einfach und gut. Dazu muss man nur im Kalender und Adressbuch einen CalDav bzw. CardDav-Account anlegen. Danach Datenfreigabe aktivieren und schon kann mit seinem iPhone die Daten synchronisieren werden.
Im Gegensatz zu Mobile.Me viel günstiger, und zu Google viel sicherer!! :)
iHub synchronize calendar and address book very easily and well. First create a CalDav Account on your calendar and a CardDAV account on your address book. After that, enable data sharing and now you can synchronize all with your iPhone.
iHub is cheaper than Mobile.Me and much than Google! :)
-1
+2
+2
Cardwelld reviewed on 01 Oct 2010
I had a couple of questions about the program, support, updates and contacted the vendor in Germany and received a prompt reply with the info I needed...
I was curious if iHub processes were running in the background:: so if you open a Terminal window via applications > utilities > terminal on your mac, and type in ps -ef | grep iHub you will see the processes are running in the background, even if you have closed out iHub.
I purchased this program this morning... don
+98
+32
iHub Basic moves your contacts and calendars to its database, so they can be shared within the local network. This happens on the same Mac and there will be *no* dublicates or any other kind of change. Send me a mail to info@novamedia.de for any other questions about iHub Basic.
Kind regards,
Jan Fuellemann