After installing TicketAlert, you will have a new icon in your menubar and you will receive notifications from your helpdesk about new tickets and replies.
Note: TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport. For that we have plans to develop SupportDesk for Mac.
Additionally TicketAlert Professional offers the following:
- Receive notifications for more than one helpdesk.
- Use a filter to Include or Exclude a notification from the History Dialog or only for more...
- New: Included latest Growl Framework
- New: Included developer signature for OS X 10.8 Mountain Lion Gatekeeper
- Mac OS X 10.6 or later
- Kayako SupportSuite and eSupport 3.20.02 or later
- Growl 1.1.4 or later