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Web Help Desk Pro
Web Help Desk Pro 10.2.0.40
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0

Help Desk Software with Apple Remote Desktop integration (beta).   Demo ($240)
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  • Download Now
    157 MB (Beta)
  • Download 10.1.8
    114 MB (Stable)
  • Visit Developer's Site
    MacsDesign Studio LLC
Web Help Desk offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.

Help Desk Software Features:
  • Mac OS X Help Desk Software Solution
  • Web-based Client UI - Zero Footprint
  • iPhone
What's New
Version 10.2.0.40:
  • A number of minor feature enhancements and fixes added.
Requirements
Intel, Mac OS X Server 10.4 or later



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Web Help Desk Pro User Discussion (Write a Review)
ver. 10.x:
Your rating: Now say why...
Overall:

sort: smiles | time
burypromote
+2

+10
3lusiv3 commented on 27 Aug 2009
Excellent helpdesk system. Recommended.
[Version 9.2.1.8]


There are currently no troubleshooting comments. If you are experiencing a problem with this app, please post a comment.

There are currently no ratings. Write a comment or review now.

Downloads:11,567
Version Downloads:136
Type:Business : Applications
License:Demo
Date:21 Apr 2012
Platform:Intel
Price: $240.00
Overall (Version 10.x):
Features:
Ease of Use:
Value:
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Web Help Desk offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.

Help Desk Software Features:
  • Mac OS X Help Desk Software Solution
  • Web-based Client UI - Zero Footprint
  • iPhone web-app accessibility
  • Customer Service Web Portal
  • Incident & Problem Management
  • Email-to-Ticket Conversion
  • LDAP / Active Directory Synchronization
  • Knowledge-base Management
  • Two-Way E-Mail Correspondence
  • Asset Management & Discovery Integration
  • Customer Satisfaction Surveys
  • Track Billable Time & Materials
  • Service Level Agreement (SLA) Alerts
  • Performance Reporting


Help Desk Software Integrations:
  • iPhone Web-app & Webkit browser support
  • LDAP (Lightweight Directory)
  • Microsoft Active Directory
  • Email-to-Ticket Conversion
  • SMTP, IMAP, POP3, Exchange Web Service API (EWS)
  • VNC URL Protocol Tool
  • Apple Remote Desktop
  • Microsoft SCCM & SMS
  • LANrev
  • Casper Recon
  • Any major Asset Discovery Tool
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