Hand down the ugliest, clunkiest, most un-Mac like junk software I've ever used.

I wish my ATI wonder worked in 10.7....I really miss it!

I cannot even get the software to start up properly. It says checking for updates, then finished, then I get a white blank window and it just sits there.

Pathetic auto-update feature - when I launch my version 7.5.0 copy it downloads the necessary updates but then comes up with an error message saying that I need to change access rights to the Application folder. Why can't the updater just authenticate like any other installer? Is this fault because Logitech's developers are used to writing software for OSes like Windows XP where there is no protection, so they can't make the conceptual leap to an OS which does have some proper security?

I just upgraded the firmware of the remote using version 7.7. My tv now properly turns on. Super clunky software but this latest update seems to work better with my home system.

Just downloaded and tried 7.7. Could not see any appreciable difference between 7.6 and 7.7 in regards to functionality. So I went to their website to look up the changes. Guess what? No notes, change log, improvement description, etc. So typical of their support for this product. So I have tried looking for a replacement product as I am still within my return window. Unfortunately their is not a viable competitor (1100 Remote) for this unit. Their former competitors have thrown in the towel, leaving Harmony monopolizing the field for middle to high end universal remotes. I am preaching to the choir when I state that the software for this product is unbelievably poor. Some have suggested Monster. As it turns out Monster using the Logitech database and programming for their product. The only difference is the physical remote. Frankly I would not be surprised if Logitech made the Monster remote, for Monster.

Some other points I have discovered about Harmony: They have no backup for your settings and all of your settings are kept on their servers. So if you make a programming mistake you cannot retrieve a backup of your settings. Their is no option to save your setting locally. While free technical support is only available for 90 days they are constantly mining their servers for new setup data from the settings that users are uploading to their files when the Logitech remotes are learning commands from your individual remotes. After reviewing this data for accuracy and mistakes this data that users have freely provided to them using their time and effort, is used to populate the Logitech Device Database with these devices for the benefit of other users. So users that teach Logitech to work with unsupported devices are freely allowing Logitech to mine their efforts but Logitech only provides 90 days of free support for their units. Does the thoughts of unethical or unfair come to mind?

This also explains why some of the device settings can be problematic. Logitech may not the actual source of the settings. Users are. As such their accuracy may depend on the competence of the user providing them. I find this an interesting business strategy in employing users to provide setup information at no cost to the company - i.e. having Harmony users volunteer to work for the company, most of them probably not realizing they are doing this; then turning around and charging users for support after 90 days.

The other thing I have learned is that you do not want to use 2 Harmony remotes in the same room as they will lose sync for toggle or counting functions - such a power or stepping through a menu selection on your TV such in inputs. That is because communication is one-way with no feedback so ultimately the 2 remotes will be fighting each other for control. The bottom line is that a Harmony must be shared in the same room and that you and your significant other or family member cannot each have your own remote for the same device and expect consistent operation.

So it looks like that Harmony may be my only choice if I want a remote that hardware wise will provide the functionality I am looking for without paying 4 figures for a remote and having it custom programmed.

Logitech confirmed via call to customer support that 7.5 is flawed - used on a Harmony 1000 with DirecTV it sends two pulses for each button push. I was informed Sat 8/9/08 that 'engineers' were working on it and reverting to a previous version would not help - probably because of the firmware update that accompanies the application