I eventually closed my Jungledisk account as I found that using Arq for backups and Transmit 4 for storage was an even better way of utilising S3. Also, the fact that you can't access data uploaded through Jungledisk from any other app than Jungledisk somehow felt a bit restrictive considering the virtually unlimited space available on the S3 servers. Now I can access my data, which is easily encrypted, from anywhere. This is not to slate this software - whilst it didn't suit my particular needs, its still great product and miles better than iDisk.

However, one thing to watch out for which could potentially cause immense grief (and the main reason for me posting this review) is the Jungledisk cancellation procedure. Be very very careful, if cancelling Jungledisk, not to cancel your entire S3 account as the procedure makes it very easy to do this.

I hate to say this because I had high hopes for JungleDisk, but it did not fit my needs. Disclosure: I was using ChronoSync for the actual syncing as I found the native JungleDisk app just too awkward, so this is more a review of the service.

I found the service a little unreliable, and it had too many disconnects during the syncing. This meant I had to babysit the process, and it ended up being not worth the effort.

I now just use Dreamhost's backup service with ChronoSync since I use them for my web host and have a lot less problems.

Do not install Jungle Disk on your computer. It leaves a lot of junk behind that it impossible to remove. The little icons on your folders are impossible to remove. I've made several attempts to get this issue resolved with tech support but no one has been able to resolve the problem. This is junk. I can't believe Jungle Disk has this poor of customer service and technical support. I repeat. Save yourself a lot of headaches and do not install their junk software.

Update.

After several days of hearing nothing from Jungle Disk, I was contacted by one of their techs who explained that they have been busy and that is why I hadn't heard from them. In any event, we have resumed our emails trying to get the sync folders option to work. I don't know why we can't seem to get it all on one try, but I will give them credit for continuing to work with me, albeit sometimes after a little lag. I will report back once I either get it to work the way I want it, or just give up.

Before purchasing, you need to be aware of several things.

First, support of any kind is via very slow email. After waiting for days, called the parent company looking for help and was told "email only" no phone numbers exist. When told of my two issues (CC was charged and can log into account, the PC install attempts verification and sez I don't have an account. The other issue is the Mac install doesn't even load right. I have carefully reviewed their "tutorials" and I'm not an idiot. - I was told "sorry, can't help you". When I asked if this was the type of help and support to expect from Rackspace or it's companies, I was basically told "too fricken bad" and there was not ANYONE at any level (support, sales, management) to talk to and to send an email. When told her that I had done that already and did not get a response and still have an open ticket - get this - she told me to send them an email asking why they weren't answering emails.

Second issue - be aware that you should NOT expect either PC or Mac products to smoothly install and be ready for use. One would expect that when the CC is charged and one can download the product that it would quickly install and be ready for use right away. That is not the case as they clearly have issues. If you want to be able to use a backup product as soon as you purchase it, look at other products.

It is very disappointing as the majority of reviews have been very positive. I need a backup solution today - not next month.