1Password is a password manager that uniquely brings you both security and convenience. It is the only program that provides anti-phishing protection and goes beyond password management by adding web form filling and automatic strong password generation. Your confidential information, including passwords, identities, and credit cards, is kept secure using strong encryption.
1Password fully supports major web browsers, including Safari, Firefox, and Chrome. All browser extensions share the data stored in the keychain which means you never need to manually copy your passwords
What's New
Version 3.8.19:
Now code signing using our Apple Developer ID certificate to add support for Gatekeeper in OS X 10.8 (Mountain Lion).
Now verifying the Data File before starting a backup; showing a critical warning message if there are any issues.
Updated 1Password Helper to allow communication with latest Google Chrome Canary and Chrome 19. This should also fix communication with WebKit nightly as well.
Now delaying automatic update checks by 60 seconds after launch. In most cases this will prevent the Update Available window from stealing focus from the Master Password field.
Fixed crash that could happen during conflict resolution.
Fixed missing entries in Info.plist introduced in the first beta.
Fixed crasher detecting dropbox conflicts on launch.
Version 3.8.19:
Now code signing using our Apple Developer ID certificate to add support for Gatekeeper in OS X 10.8 (Mountain Lion).
Now verifying the Data File before starting a backup; showing a critical warning message if there are any issues.
Updated 1Password Helper to allow communication with latest Google Chrome Canary and Chrome 19. This should also fix communication with WebKit more...
1Password does a great job of keeping track of allll those log-ins. I'm not very good at doing it on my own; 1Password does it all for me.
But what I like the best of all is the marvelous customer service! The two times I've had trouble accessing my data--alone and in the dead of the night--I've received pretty much immediate response (!) with exactly the information that I needed to get myself straightened out, delivered by a real person--a nice person--who seemed to be sitting by his computer just waiting for me to write in. Like my own personal genie in a magic lamp. I'm sold for keeps.
(Don't hold me to these star ratings. I'm not good at rating things, and I can't seem to edit them now that they're selected.)
Words can't describe how much we appreciate your incredibly kind review of 1Password (and our customer service). Thank you for sharing it with the world. Now I'm going to go share it with the rest of the team. I know they will be delighted. :)
Always the best,
---
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
I'm using 1Password now for 3 years and I'm very satisfied with it. I can't imagine how anyone would work without such a tool. It works well in Safari, Chrome and Firefox and the only thing I need to remember is the master password.
I'm using two computers and the nice thing is that I can simply copy the password key file that contains all the secure passwords to the other computer to keep both in sync. Quick and easy.
With the iPad it's even easier. The 1Password iPad app allows you to sync all passwords through WiFi. Very neat.
Last week I got a new MacBook Air and installing the browser extensions to access 1Password did not work at first. But an email to their support was answered within 30 minutes and quickly sorted out the problem. It's all working now. I have not seen such a quick support anywhere else!
I am so glad we were able to get things sorted out for you, Mike! We always love to surprise and delight our customers (i.e. the *best* customers). :)
I'm not sure if you know this or not, but I would be remiss to not mention that 1Password provides a method of syncing that is fully automatic, does not require you to even be near your computer, and is our recommended method of securely syncing.
With Dropbox syncing, you can keep 1Password up to date from across town or across the country — anywhere you have an Internet connection. You Mac doesn't even have to be turned on!
On 31 July 2011, I posted a comment on 1Password’s page at MacUpdate.com stating that, because of the problems people were having at that time regarding 1Password’s integration with Lion, I wouldn’t be buying it until those problems appeared to have been solved, but that buy it I would, not only because it appeared to be just the kind of app I was looking for, but also because I was greatly encouraged by the excellent customer care exhibited on this site.
Well, it took a while, but I finally got round to buying it from the App Store last week. Below is a list of all the problems it has given me:
Did you miss them? Here they are again:
[Tumbleweed rolls by.]
I had been using Apple’s own Keychain Access, but was frustrated with its limitations. 1Password proves to be a superb alternative. I shan’t go through all the features; suffice to say that they are listed in the blurb in the App Store and on AgileBits' website, and that I am very pleased with all of them.
1Password motivated me to be more organised. I’d intended to use it as an app in which simply to store existing passwords for website accounts, and not use Keychain Access for that anymore, and I’d unwisely been using a single password for many accounts, but 1Password’s organisational features must have had an effect on me to such a degree that I used its customisable password generator to generate many long and complex passwords to replace my existing one, so that each account now has its own complex password; and I created some new email accounts for different types of website, such as shopping, gaming and social, so that each category of site sends its emails to the corresponding email address. This has all taken a few days, and there were many incoming emails from websites advising me of changes I’d made to my account profiles, but in the end I’m now far more secure and organised than I would be if I hadn’t bought this app.
I’ve been fortunate in not having anything bad happen with this app, but I’m confident that support from AgileBits would be prompt, helpful and friendly; they seem genuinely to care that their customers are not disappointed. Living in the UK, I’m not used to good post-sale customer support, so I value it (having had it from only three companies in recent years: my internet provider, Apple and now, if I should need it from them, AgileBits). AgileBits seems to understand that it is in its commercial interest to ensure that its customers are happy with its product.
Some reviewers have complained about problems using 1Password with Google Chrome, but there's an explanation on AgileBits' support site with an account of what has been and is being done to remedy the problem. It’s always advisable, before buying an App to search online for any issues that people have with it, and to visit the developer’s website. What we need before posting a review of a product is patience; knee-jerk reactions are unworthy of the name ‘review’ (just look at the ‘reviews’ in the App Store in the first couple of months following Lion’s release).
If I could change one thing (one minor thing), it would be for the lock/unlock sounds to be more audible, as I can barely hear them. They sound like the same sounds used by the system when clicking on the padlock symbols in System Preferences, but they are very quiet in 1Password. This isn’t a problem, of course; it's just that, when everything else is perfect, the one tiny thing that isn’t is more noticeable.
If you are hesitant about buying, visit AgileBits’ website, download the fully functional app for a free 30-day trial, and go through the tutorials at http://help.agilebits.com/1Password3/1password_getting_started.html.
I hope you will be as satisfied as I am. Thanks, AgileBits, and keep up the good work.
Epic review, Ludio! Thanks so much for taking the time to post it. I think we will be framing this one. I've said it before, and you've proven it once again. We have the best customers on the planet. :D
(One of our team members is located in the UK as well. I don't think he makes house calls, but I can assure you that we will always be here for you if you need us.)
I'll pass your request about the sounds to the developers. I don't think we are doing anything "special" in this regard, just playing the same sounds you hear in System Preferences (as you rightly ascertained). The volume shouldn't be at a different level. I'll investigate this a bit.
Drop us a line any time, for any reason. I hope the rest of your week is as enjoyable as you are finding 1Password. :D
Cheers!
---
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
I was apprehensive to use 1password when I got it as part of a bundle - but after reading about it I gave it a try. It's now one of those tools that I wouldn't want to be without. A master password is set to access all stored passwords. There's plugins for all the main browsers so access to user/password combos is quick and easy.
You can also store secure notes, app serials, banking details, personal details.
If I were to be critical it would be nice to be able to generate passwords from within the app - sometimes I want a password that isn't web related. Also I think the list price is high.
Thanks for taking the time to post your review, Thehobbo! We are thrilled that you are enjoying 1Password. There are actually several ways to generate a password from within the main app. You can just click the "Generate" button next to the password field when creating a new item. Or you can select **File > New Item > New Password** from the menu bar. Also, clicking the "+" button at the bottom of the window while viewing the Generated Passwords section works for this (**Preferences > General > Display in Sidebar > Generated Passwords**).
If there is ever anything else we can help with, please don't hesitate to get in touch. We are always here to help! :D
---
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
Now 1Password's Safari extnsion doesn't work at all (with 3.8.19). Despite that I have the preference set to never ask for the master password, every time I try to use the 1PW extension it asks for the master password and says "Connecting.... 1, 2, 3, 4" ad infinitum, and it never unlocks it!!! I have had a red "1" in my iPW icon for about 4 weeks now and none of the blasted troubleshooting measures has any effect. It's starting to piss me off.
I'm sorry that you are having some trouble, GeoProf. It sounds like something is not configured correctly on your machine. If you haven't already opened a support ticket, please do so that we can get everything sorted out for you. We are always available to help, but we can't help if you don't contact us.
Looking forward to resolving things for you.
Thanks!
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Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
I don't think it is related since this is the only report we have of this. If it was a 1Password issue we would be seeing myriad reports. That said, drop us a line and we will see what we can do to help.
---
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
Pre-release versions of OS X are not supported, but it is working well in our testing. It may be a simple fix. If you contact us directly, we will have a better chance of helping. :)
Thanks!
---
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
1password (+beta) is incompatible with firefox 12.x All I got after lock-in is a connecting message that never ends... Safari and Chrome works fine - any suggestions?
While our system requirements and browser extension downloads pages do clearly state that non-stable browser builds (such as the beta version of Firefox 12) are not supported, the extension does work well in Firefox 12 thanks to the new extension architecture that we have been using for months now. It even works in Firefox 13 already. :)
Seeing a low rating on MacUpdate for an unsupported configuration makes me sad especially considering that if you contacted us directly we could have already had you up and running by now. However, we are still here to help if you would like some assistance:
I have to say I'm rather disappointed with 1Password. The iPhone version was listed in a newspaper article as one of the ten best apps out there, and I was looking for something to manage my passwords. It seems I had to download the Pro version, at $14.99, to use on both my phone and tablet. I found the version on MacUpdate, and admittedly, didn't notice that it was shareware. I thought it was simply a complement to the mobile version. And I thought it was free. Now I see I would have to pay another $50 for the latest version, to which I just upgraded. I just want something to manage my passwords. This application is less than 10 MB in size. I don't like the interface and find it very difficult to use. Unfortunately I've now changed all my logins to impossible-to-remember uber-cryptic passwords which only 1Password knows. Do I really need to pay $65 to get functionality on all my devices? It seems pretty steep to me. It seems crazy to charge $50 for a program which you offer for $15 on mobile devices which has exactly the same functionality. It just seems greedy. Overall it seems to work as described, but my browser was saving my passwords just fine before I made the regrettable decision to switch to 1Password, which I now seem to be entering more than I ever did any of the others.
I'm sorry that you are not satisfied with your purchase, chellspecker. The benefits of 1Password beyond a browser's built-in password manager are manifold. You began reaping them by starting with the mobile apps. 1Password allows you to have strong, unique passwords for every single site, but it doesn't really help if they are locked in your desktop browser. The mobile apps allow you to never be without your passwords. That kind of portability simply isn't possible with the password manager built into in your browser. Not to mention cross-browser support which allows you to use all your passwords in Safari, Firefox, and Chrome instead of having three different data stores, you only have one.
If you find you are entering you master password more frequently than you would like, you might want to adjust the auto-lock settings to meet your expectation. You can find this in 1Password's preferences on the Security pane. Personally, I have 1Password unlocked all day long while I am working and only enable the "Lock when sleeping" option, so 1Password locks when I close my MacBook's lid at the end of the day.
I would love to provide further assistance to help you get the most out of 1Password. There is a lot of functionality packed into one tightly coded app, and we are always here to help. If you contact us directly, we can provide better help than on MacUpdate's review page:
We are both 64 and have been lucky to have had DSL from 1994-2000 and now fiber optic since. We order much online and bank online. Our banks make us change pass words monthly, I would we use this application? We would still have make those changes?
Thanks for asking about this. Unfortunately, 1Password cannot override security policies on any website. You will still need to change your password for that site when required, but you won't ever have to worry about remembering it. This is a huge benefit. :)
Since 1Password securely stores your passwords, you can use a very long string of random letters and numbers which is more secure than the sorts of passwords most of us can remember ourselves.
I am happy to help you here on MacUpdate, but for the quickest support, please contact us directly via our support site:
http://support.agilebits.com/
If we can be of further assistance, please let us know. We are always here to help!
---
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
The 1Password Safari plugin has stopped working completely for me. I have been in contact with the developer, but they haven't been much help. Their e-mails have pretty much stopped.
I'm off to another app that can manage my passwords. What a waste of 50 bucks.
At any rate, we were available all last weekend and will continue to be there for you in the days and months to come if you change your mind and would like our help. :)
---
Brent Young
Support Rover, AgileBits
https://agilebits.com/support
We do not currently have plans to support Opera, but we never say never. If there is enough interest we may be able to support it in the future. Thanks for letting us know you would like to see 1Password support Opera! :)
---
Brent Young
Support Rover, AgileBits
https://agilebits.com/support
I just downloaded 1password, but I don't know how to add it to my browser. Although I restart safari.
Looking in your dev site but no "how to start" at all.
Confusing
Hey there! Sorry for the confusion! If you launch 1Password and click the 1Password menu, you can select Install Browser Extensions to get it from our site.
If you are still having trouble, head over to our support site and we will be happy to help you get up and running:
http://support.agilebits.com
---
Brent Young
Support Rover, AgileBits
https://agilebits.com/support
Love 1Password; however sure seem to be getting a lot of "problem with database" error messages lately. App and extension are both up to date, but regularly get the red box. Usually restarting browser fixes it, but that often results in disrupting your workflow.
It sounds like something is causing a connection issue between the 1PasswordAgent/Helper and the extension. Common causes of this are situations where something is preventing the Helper from installing or running at all or simply blocking connections. If you have firewall, proxy, or security software running that could be a good pace to start looking, but the best thing to do is head over to our support site so we can get some more information about your setup and get you back your workflow:
http://support.agilebits.com
Probably a good thing to do to get the ball rolling is to create a private discussion and attach a Diagnostics Report:
Please note the differences in generating the report based on whether you are using the Mac App Store version or the version from our website. I look forward to hearing back from you. :)
---
Brent Young
Support Rover, AgileBits
https://agilebits.com/support
It is too early to tell I think. We have received a few reports of problems, but have yet to hear back to see if they were resolved. For most folks (and in our testing) it seems to be business as usual though. :)
Just a head's up that you guys should really change the command-K shortcut for logins. It conflicts with command-k in textedit to insert links and command-k for several other apps including the Finder for connecting to servers and QuickTime 7 for pulling up A/V controls.
I cleared it out of 1Password in the preferences, but I had to look at my console to figure out what was causing me to lose command-K in all these apps.
Others who might not know to look in their console would just be stuck. You should change the default to something else and/or make it not conflict with other apps.
Hey, Cowicide! Thanks for the heads up. I think you must have set that shortcut yourself a while back and forgot though. If you are referring to "Fill Login keyboard shortcut" or "Show extension popup keyboard shortcut" (under 1Password Preferences > Logins) these are set to ⌘ and ⌥⌘ respectively by default. Fortunately, these are customizable no matter what else you have running on your system with active keyboard shortcuts. I hope this helps! :)
---
Brent Young
Agile Advisor, AgileBits
http://support.agilebits.com/
And -- silly me -- I always forget that the Backslash gets filtered on MacUpdate. The default keyboard shortcuts above should be Command+Backslash and Option+Command+Backslash. Oops! ;)
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Brent Young
Agile Advisor, AgileBits
http://support.agilebits.com/
Sorry about that, brenty. I should have check first. I must have done that a very long time ago and forgot. It's weird how it didn't seem to conflict until more recently though. Ah well.
No worries! It isn't your job to keep track of these things, and I appreciate you taking the time to let us know of a potential problem! I have done the same thing myself a few times, so I know how it is with customizing things and thinking later on that it had just always been that way. It is the default for you! ;)
---
Brent Young
Agile Advisor, AgileBits
http://support.agilebits.com/
So far, I like this product very much, but there is one "hitch". Ironically, however, all of the logins that I have entered into 1 Password so far work with one exception: the one that I created yesterday (or possibly the day before) under the user name of "glindsey" for the Agile Forums.
Apparently, I accidentally hit "create new account" or something and now, when I try to use my login, it says, "this name is already in use". Same for my email account!
Since I 'm not exactly sure what I did to create this problem, I have no idea how to fix it, and I don't want to try to create a new account, only to have the same thing happen to me again.
Would you please fix my account, so that I may log in under this current login? As a newbie to this software, I have infinite questions and suggestions for the development team, and I really do need access to this forum. Without it, I am never going to get the full benefit of this wonderful piece of software.
Hey there, Ginger! I am sorry for the trouble. If you don't know your username and password (and it isn't stored in 1Password), just go to this page and click the "I forgot my password" link:
Data not available. Please open and unlock 1Password app to update extension data.
I've got a few nice screenshots for you, along with a diagnostics report. Shall I add that I'm using, as of now (I've tried all of them since the Lion launch) the latest version, 3.7.2: I'm not spilling my time to get advised to resort to using the very version I'm on now.
Since the upgrade to Lion, this thing never worked. It either popped up a scramble of out of allignment signs and letters, checkboxes and goodness knows what when clicked the "1P" button in Safari - or nothing at all, or asked for the password to be typed (which I did, but, as you may understand, to no avail - never managed to unlock the thing) - and now, having gotten rid of all my backups (the last one stored elsewhere safely), completely uninstalled the "app", uninstalled and reinstalled the Safari extension a hundred times or so, deleted the scramble from Safari's Extension folder (user library), reinstalled the app - tabula rasa - once again - and my accomplishments - or should I say, your program's - are as follow:
Data not available. Please open and unlock 1Password app to update extension data.
Not much of a progress, or dare you beg to differ?
By the way, to the chaps at Agile Bits. Be reasonable enough not to give users duly critical of your app at its current form (it used to be the best. It is rubbish since Lion) thumbs down. That sort of blatant self-promotion does alienate a few, myself included. You don't want your former customers to see you in the same light as the MacDefender's authors are seen, do you?
Find a solution to this mess before half your users abandon you.
Hey there, Ego! At first glance it sounds as if the 1PasswordAgent running is for an older version. Please try Help > Troubleshooting > Restart Agent to see if that helps, and make sure you quit Safari completely ( ⌘ ⌥ Q ) and unlock the main 1Password application.
I also noticed your description: "popped up a scramble of out of allignment signs and letters, checkboxes and goodness knows what". This sounds like you may be running a SIMBL plugin that is causing a conflict. If so, please try removing it to see if this resolves your issue.
Failing that, please send us a Diagnostics Report. You can generate one in 1Password on your Mac by going to Help > Troubleshooting > Diagnostics Report... Just attach this to an email (support@agilebits.com), and be sure to include any other details or screenshots you can as it will help us understand the problem better. For example, you didn't mention the extension version you are using. We will get to the bottom of this. :)
Thank you, @Brenty. The issues are resolved. I managed to find the solution a couple of before receiving your response. It now appears that I've got no more gripes about what used to be - and still is - the best password manager for OS X (except for that hunting license nonsense: quite incomprehensible, you'd cater stenchy rednecks at least as much as for men and women of propriety). Thank you for the oct, at any rate.
Thanks for the update, Ego. I am glad it is working for you now. I would love to hear what it was that caused you so much trouble after all. If you need anything else, just let us know. We do our best to cater to you as well. ;)
SIMBL.osax was the culprit. Once removed, all the 1Password issues (incl. the unclickable "1P" button issue, the scramble I referred to in my earlier post, the failure of the "Enter" key press to show the logins for the - really, any given - login page) got instantly resolved.
Some will have, as you know better than myself, the SIMBL.osax installed in ~/Library/ScriptingAdditions/, others - in /Library/ScriptingAdditions/.
That's awesome, Ego! Thanks for clarifying. That sounds like slightly different symptoms than we have seen in the past, so it may be a different SIMBL plugin that was causing this, where removing SIMBL altogether disabled it. I would love to hear what is/was present in /Library/Application Support/SIMBL/Plugins or ~/Library/Application Support/SIMBL/Plugins on your system, as that would likely reveal the specific cause.
In my general Library "Scripting Additions" folder I had these nested:
- Satimage.osax (v. 3.3.0)
- TotalFinder.osax (v. 1.2.1 now. I recall, somewhat vaguely, I updated it a couple of days ago).
- SIMBL.osax (v. 0.9.7)
In my User Library "Scripting Additions" folder I had:
- Default Folder X Addition.osax (the current version?)
- FolderGlance.osax (v. 3.0.2)
- Paperless Addition.osax (v. 2.0.4)
It appears, none of the scripting additions installed, with the exception of the SIMBL.osax, interferes with 1Password Safari extension operation. Confirmed: SIMBL.osax is the sole culprit here. There may be more, but thank goodness not amidst the ones installed in my system.
Thanks so much for your efforts here, Ego! This may help others. I haven't had issues with having SIMBL itself installed on Snow Leopard (just specific plugins), but it may be very different on Lion. I am passing this information on to the rest of the team, and we will be looking for that in the future as well. :)
You're welcome, Brenty.
Thank you for your infinite effort (for the most part, that is. I've duly expressed my solemn reservations on the hunting license thing, but at least you don't actively help the scum harass or kill animals): I've seen developers cease their work on some excellent apps, following poor or insufficient reception by their respective user base. But you obviously keep outdoing yourselves, making therewith lots of users' happy (in regards related). It would be a shame if, with as much effort as you put into the development of 1Password, the app did not become the most popular, most appreciated password management solution for Macintosh, iOS and since a while, Windows, users.
I didn't want to put this in reviews/comments because I really like 1Password (when it works), and I understand that it is not necessarily the developers fault that it is not currently working in Safari 5.1.
But I really cannot understand the reasoning behind the 'new' ios looking window in the extension. Sure it might look 'cute' to some but as far as I'm concerned it's complete garbage. Takes up room, can't search and well, just looks really cheap. Please bring back the previous interface.
While I am not certain that this is the proper venue (Troubleshooting), we definitely appreciate the feedback!
We have heard both from folks who really like the new look and those (such as yourself) who would like a more subdued approach. because if this, we have gone back to the drawing board and are working on a redesign that hopefully takes all of the feedback into consideration. You can see a sneak peek on our blog (http://blog.agilebits.com), and we would love to hear from you. :)
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1Password is a password manager that uniquely brings you both security and convenience. It is the only program that provides anti-phishing protection and goes beyond password management by adding web form filling and automatic strong password generation. Your confidential information, including passwords, identities, and credit cards, is kept secure using strong encryption.
1Password fully supports major web browsers, including Safari, Firefox, and Chrome. All browser extensions share the data stored in the keychain which means you never need to manually copy your passwords between browsers or from the password manager to a browser ever again!
1Password has received numerous awards, including 4.5 mice from Macworld magazine, MacLife Editors pick, and was the Pick of Week on MacBreak Weekly by both Leo Laporte and Merlin Mann.
1Password also has a companion iPhone/iPod touch application available in iTunes App Store.
+1
+1
bmallorca reviewed on 19 May 2012
But what I like the best of all is the marvelous customer service! The two times I've had trouble accessing my data--alone and in the dead of the night--I've received pretty much immediate response (!) with exactly the information that I needed to get myself straightened out, delivered by a real person--a nice person--who seemed to be sitting by his computer just waiting for me to write in. Like my own personal genie in a magic lamp. I'm sold for keeps.
(Don't hold me to these star ratings. I'm not good at rating things, and I can't seem to edit them now that they're selected.)
+331
Always the best,
---
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
+2
+2
Mike SF reviewed on 09 May 2012
I'm using two computers and the nice thing is that I can simply copy the password key file that contains all the secure passwords to the other computer to keep both in sync. Quick and easy.
With the iPad it's even easier. The 1Password iPad app allows you to sync all passwords through WiFi. Very neat.
Last week I got a new MacBook Air and installing the browser extensions to access 1Password did not work at first. But an email to their support was answered within 30 minutes and quickly sorted out the problem. It's all working now. I have not seen such a quick support anywhere else!
+1
+331
I'm not sure if you know this or not, but I would be remiss to not mention that 1Password provides a method of syncing that is fully automatic, does not require you to even be near your computer, and is our recommended method of securely syncing.
With Dropbox syncing, you can keep 1Password up to date from across town or across the country — anywhere you have an Internet connection. You Mac doesn't even have to be turned on!
http://help.agilebits.com/1Password3/cloud_syncing_with_dropbox.html
You might want to give it a try. No more copying data files or manually syncing via Wi-Fi.
If you have your own reasons for your system, then by all means keep on truckin'. Just wanted to make sure you were aware of the option. :D
---
Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
+2
+9
Ludio reviewed on 08 May 2012
On 31 July 2011, I posted a comment on 1Password’s page at MacUpdate.com stating that, because of the problems people were having at that time regarding 1Password’s integration with Lion, I wouldn’t be buying it until those problems appeared to have been solved, but that buy it I would, not only because it appeared to be just the kind of app I was looking for, but also because I was greatly encouraged by the excellent customer care exhibited on this site.
Well, it took a while, but I finally got round to buying it from the App Store last week. Below is a list of all the problems it has given me:
Did you miss them? Here they are again:
[Tumbleweed rolls by.]
I had been using Apple’s own Keychain Access, but was frustrated with its limitations. 1Password proves to be a superb alternative. I shan’t go through all the features; suffice to say that they are listed in the blurb in the App Store and on AgileBits' website, and that I am very pleased with all of them.
1Password motivated me to be more organised. I’d intended to use it as an app in which simply to store existing passwords for website accounts, and not use Keychain Access for that anymore, and I’d unwisely been using a single password for many accounts, but 1Password’s organisational features must have had an effect on me to such a degree that I used its customisable password generator to generate many long and complex passwords to replace my existing one, so that each account now has its own complex password; and I created some new email accounts for different types of website, such as shopping, gaming and social, so that each category of site sends its emails to the corresponding email address. This has all taken a few days, and there were many incoming emails from websites advising me of changes I’d made to my account profiles, but in the end I’m now far more secure and organised than I would be if I hadn’t bought this app.
I’ve been fortunate in not having anything bad happen with this app, but I’m confident that support from AgileBits would be prompt, helpful and friendly; they seem genuinely to care that their customers are not disappointed. Living in the UK, I’m not used to good post-sale customer support, so I value it (having had it from only three companies in recent years: my internet provider, Apple and now, if I should need it from them, AgileBits). AgileBits seems to understand that it is in its commercial interest to ensure that its customers are happy with its product.
Some reviewers have complained about problems using 1Password with Google Chrome, but there's an explanation on AgileBits' support site with an account of what has been and is being done to remedy the problem. It’s always advisable, before buying an App to search online for any issues that people have with it, and to visit the developer’s website. What we need before posting a review of a product is patience; knee-jerk reactions are unworthy of the name ‘review’ (just look at the ‘reviews’ in the App Store in the first couple of months following Lion’s release).
If I could change one thing (one minor thing), it would be for the lock/unlock sounds to be more audible, as I can barely hear them. They sound like the same sounds used by the system when clicking on the padlock symbols in System Preferences, but they are very quiet in 1Password. This isn’t a problem, of course; it's just that, when everything else is perfect, the one tiny thing that isn’t is more noticeable.
If you are hesitant about buying, visit AgileBits’ website, download the fully functional app for a free 30-day trial, and go through the tutorials at http://help.agilebits.com/1Password3/1password_getting_started.html.
I hope you will be as satisfied as I am. Thanks, AgileBits, and keep up the good work.
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(One of our team members is located in the UK as well. I don't think he makes house calls, but I can assure you that we will always be here for you if you need us.)
I'll pass your request about the sounds to the developers. I don't think we are doing anything "special" in this regard, just playing the same sounds you hear in System Preferences (as you rightly ascertained). The volume shouldn't be at a different level. I'll investigate this a bit.
Drop us a line any time, for any reason. I hope the rest of your week is as enjoyable as you are finding 1Password. :D
Cheers!
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Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
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Thehobbo reviewed on 21 Apr 2012
You can also store secure notes, app serials, banking details, personal details.
If I were to be critical it would be nice to be able to generate passwords from within the app - sometimes I want a password that isn't web related. Also I think the list price is high.
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If there is ever anything else we can help with, please don't hesitate to get in touch. We are always here to help! :D
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Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
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Looking forward to resolving things for you.
Thanks!
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Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
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Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
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AlexMagik reviewed on 20 Apr 2012
i tried to redownload, disable the gatekeeper, etc. but just doesn't open.
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Pre-release versions of OS X are not supported, but it is working well in our testing. It may be a simple fix. If you contact us directly, we will have a better chance of helping. :)
Thanks!
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Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
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Here it is again if it helps:
http://agilebits.com/support
Cheers,
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Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
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Thehealer reviewed on 04 Apr 2012
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While our system requirements and browser extension downloads pages do clearly state that non-stable browser builds (such as the beta version of Firefox 12) are not supported, the extension does work well in Firefox 12 thanks to the new extension architecture that we have been using for months now. It even works in Firefox 13 already. :)
Seeing a low rating on MacUpdate for an unsupported configuration makes me sad especially considering that if you contacted us directly we could have already had you up and running by now. However, we are still here to help if you would like some assistance:
http://support.agilebits.com/
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Khad Young
Forum Choreographer, AgileBits
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chellspecker reviewed on 03 Apr 2012
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If you find you are entering you master password more frequently than you would like, you might want to adjust the auto-lock settings to meet your expectation. You can find this in 1Password's preferences on the Security pane. Personally, I have 1Password unlocked all day long while I am working and only enable the "Lock when sleeping" option, so 1Password locks when I close my MacBook's lid at the end of the day.
I would love to provide further assistance to help you get the most out of 1Password. There is a lot of functionality packed into one tightly coded app, and we are always here to help. If you contact us directly, we can provide better help than on MacUpdate's review page:
http://support.agilebits.com/
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Khad Young
Forum Choreographer, AgileBits
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Since 1Password securely stores your passwords, you can use a very long string of random letters and numbers which is more secure than the sorts of passwords most of us can remember ourselves.
I am happy to help you here on MacUpdate, but for the quickest support, please contact us directly via our support site:
http://support.agilebits.com/
If we can be of further assistance, please let us know. We are always here to help!
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Khad Young
Forum Choreographer, AgileBits
http://agilebits.com/support
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I'm off to another app that can manage my passwords. What a waste of 50 bucks.
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Last we heard from you was the 23rd, and I assumed we would hear back from you after the holiday:
http://support.agilebits.com/discussions/1password-38-for-mac-from-agilebits-website/5389-cannot-update
At any rate, we were available all last weekend and will continue to be there for you in the days and months to come if you change your mind and would like our help. :)
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Brent Young
Support Rover, AgileBits
https://agilebits.com/support
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Brent Young
Support Rover, AgileBits
https://agilebits.com/support
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Looking in your dev site but no "how to start" at all.
Confusing
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If you are still having trouble, head over to our support site and we will be happy to help you get up and running:
http://support.agilebits.com
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Brent Young
Support Rover, AgileBits
https://agilebits.com/support
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Any suggestions?
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It sounds like something is causing a connection issue between the 1PasswordAgent/Helper and the extension. Common causes of this are situations where something is preventing the Helper from installing or running at all or simply blocking connections. If you have firewall, proxy, or security software running that could be a good pace to start looking, but the best thing to do is head over to our support site so we can get some more information about your setup and get you back your workflow:
http://support.agilebits.com
Probably a good thing to do to get the ball rolling is to create a private discussion and attach a Diagnostics Report:
http://support.agilebits.com/kb/troubleshooting/create-a-diagnostics-report-to-help-agilebits-help-you
Please note the differences in generating the report based on whether you are using the Mac App Store version or the version from our website. I look forward to hearing back from you. :)
---
Brent Young
Support Rover, AgileBits
https://agilebits.com/support
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It is too early to tell I think. We have received a few reports of problems, but have yet to hear back to see if they were resolved. For most folks (and in our testing) it seems to be business as usual though. :)
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Overall, I'm very happy I upgraded to 5.1.2. But then again, I'm not not using Lion either.
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Brent Young
Support Rover, AgileBits
https://agilebits.com/support
+338
I cleared it out of 1Password in the preferences, but I had to look at my console to figure out what was causing me to lose command-K in all these apps.
Others who might not know to look in their console would just be stuck. You should change the default to something else and/or make it not conflict with other apps.
1Password 3.9.10
Mac OS 10.6.8
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---
Brent Young
Agile Advisor, AgileBits
http://support.agilebits.com/
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---
Brent Young
Agile Advisor, AgileBits
http://support.agilebits.com/
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---
Brent Young
Agile Advisor, AgileBits
http://support.agilebits.com/
Apparently, I accidentally hit "create new account" or something and now, when I try to use my login, it says, "this name is already in use". Same for my email account!
Since I 'm not exactly sure what I did to create this problem, I have no idea how to fix it, and I don't want to try to create a new account, only to have the same thing happen to me again.
Would you please fix my account, so that I may log in under this current login? As a newbie to this software, I have infinite questions and suggestions for the development team, and I really do need access to this forum. Without it, I am never going to get the full benefit of this wonderful piece of software.
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http://forum.agilebits.com/index.php?app=core&module=global§ion=login
And once you have reset it, return to that URL, enter your login credentials, click the 1P button and then the +, and Save a new Login item.
I hope this helps. Be sure to let me know if you have any other questions! :)
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Data not available. Please open and unlock 1Password app to update extension data.
I've got a few nice screenshots for you, along with a diagnostics report. Shall I add that I'm using, as of now (I've tried all of them since the Lion launch) the latest version, 3.7.2: I'm not spilling my time to get advised to resort to using the very version I'm on now.
Since the upgrade to Lion, this thing never worked. It either popped up a scramble of out of allignment signs and letters, checkboxes and goodness knows what when clicked the "1P" button in Safari - or nothing at all, or asked for the password to be typed (which I did, but, as you may understand, to no avail - never managed to unlock the thing) - and now, having gotten rid of all my backups (the last one stored elsewhere safely), completely uninstalled the "app", uninstalled and reinstalled the Safari extension a hundred times or so, deleted the scramble from Safari's Extension folder (user library), reinstalled the app - tabula rasa - once again - and my accomplishments - or should I say, your program's - are as follow:
safari-extension://com.agilebits.onepassword-safari-2BUA8C4S2C
Data not available. Please open and unlock 1Password app to update extension data.
Not much of a progress, or dare you beg to differ?
By the way, to the chaps at Agile Bits. Be reasonable enough not to give users duly critical of your app at its current form (it used to be the best. It is rubbish since Lion) thumbs down. That sort of blatant self-promotion does alienate a few, myself included. You don't want your former customers to see you in the same light as the MacDefender's authors are seen, do you?
Find a solution to this mess before half your users abandon you.
I'm on the verge of giving up on this thing.
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I also noticed your description: "popped up a scramble of out of allignment signs and letters, checkboxes and goodness knows what". This sounds like you may be running a SIMBL plugin that is causing a conflict. If so, please try removing it to see if this resolves your issue.
Failing that, please send us a Diagnostics Report. You can generate one in 1Password on your Mac by going to Help > Troubleshooting > Diagnostics Report... Just attach this to an email (support@agilebits.com), and be sure to include any other details or screenshots you can as it will help us understand the problem better. For example, you didn't mention the extension version you are using. We will get to the bottom of this. :)
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Some will have, as you know better than myself, the SIMBL.osax installed in ~/Library/ScriptingAdditions/, others - in /Library/ScriptingAdditions/.
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- Satimage.osax (v. 3.3.0)
- TotalFinder.osax (v. 1.2.1 now. I recall, somewhat vaguely, I updated it a couple of days ago).
- SIMBL.osax (v. 0.9.7)
In my User Library "Scripting Additions" folder I had:
- Default Folder X Addition.osax (the current version?)
- FolderGlance.osax (v. 3.0.2)
- Paperless Addition.osax (v. 2.0.4)
It appears, none of the scripting additions installed, with the exception of the SIMBL.osax, interferes with 1Password Safari extension operation. Confirmed: SIMBL.osax is the sole culprit here. There may be more, but thank goodness not amidst the ones installed in my system.
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Thank you for your infinite effort (for the most part, that is. I've duly expressed my solemn reservations on the hunting license thing, but at least you don't actively help the scum harass or kill animals): I've seen developers cease their work on some excellent apps, following poor or insufficient reception by their respective user base. But you obviously keep outdoing yourselves, making therewith lots of users' happy (in regards related). It would be a shame if, with as much effort as you put into the development of 1Password, the app did not become the most popular, most appreciated password management solution for Macintosh, iOS and since a while, Windows, users.
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But I really cannot understand the reasoning behind the 'new' ios looking window in the extension. Sure it might look 'cute' to some but as far as I'm concerned it's complete garbage. Takes up room, can't search and well, just looks really cheap. Please bring back the previous interface.
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We have heard both from folks who really like the new look and those (such as yourself) who would like a more subdued approach. because if this, we have gone back to the drawing board and are working on a redesign that hopefully takes all of the feedback into consideration. You can see a sneak peek on our blog (http://blog.agilebits.com), and we would love to hear from you. :)
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khad rated on 18 May 2012
+1
greenegative rated on 13 May 2012
Wildgruber Martin rated on 10 May 2012
undx rated on 06 May 2012
max1234 rated on 30 Apr 2012
Khad_Young-evuv rated on 24 Apr 2012
Madamsmusic rated on 24 Apr 2012
livingcrayon rated on 23 Apr 2012
Dmit rated on 21 Apr 2012
+15
Monzterdk rated on 20 Apr 2012