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MacHelp 2.5.1

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(6) 5

Live tech-support widget. Free

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467 KB
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Mid Atlantic Consulting, Inc. (Jeff Lauterette)

What's New

Version 2.5.1:

Fixed problems with 10.5.x registration
Remembers your chosen technician
Checks for Updates

Requirements
PPC / Intel, Mac OS X 10.5 or later.

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MacHelp User Discussion (Write a Review)

ver. 2.x:

(6)

Your rating: Now say why...

Overall:

(7)

sort: smiles | time

Jbthr33 reviewed on 25 Apr 2010

I recently bought an iMac (upgrade from PC!) and found this widget on the Apple web site. It proved its value immediately when, at first, it didn't work, then I got incredibly fast and personal help with straightening that out, plus a quick answer to a minor problem I was having with Entourage. I think it's amazing that lightning fast, free help from wizard consultants is available for issues that are quite small and readily resolved but still troubling for a Mac novitiate.

[Version 2.5.1]

Chillin69x reviewed on 09 Dec 2009

Excellent. Easy to use and fast.

[Version 2.5.1]

-1

Blueeyeblonde reviewed on 13 Nov 2009

Great Widget for tech support. I used them and had my issue fixed very quickly. They advised me that they charge for support but since my issue was quick they did not charge. I am keeping this as an in case of emergency widget.

[Version 2.01]

Applemacgenius reviewed on 13 Nov 2009

I am not sure why the 2 people who also reviewed this widget said that this is bad, this widget is one of the best I think. It is well done, the design is clean and I have used it many times to get help on things that got me stuck. The company behind this widget is one of the best in the Washington DC area and their widget does exactly what it advertises. Not only do I recommend the widget I recommend their iPhone App and I recommend the company if you are in need of top notch support.

[Version 2.0]

Kctour reviewed on 13 Nov 2009

Just used the widget for the first time tonight although I must say we have been using Mid Atlantic Consulting, Inc. for years. I tour with Kenny Chesney and the Mid Atlantic Consultants are known as the guru's to the music industry. I worked in the past with other bands such as Jimmy Buffett, Shania Twain, and others and they have always been there to help us even when we are in another country and have to call in the middle of the night. This widget has made it easier to get the contact info for the correct tech, I consider it my automated address book for mac help. Its not going to do anything on your mac except be there when you need it and your internet is down to give you the support number and extension to call but I call it our insurance policy.

[Version 2.0]

Jsabow reviewed on 13 Nov 2009

I dont agree. If you are a widget collector then this is not the widget for you. If you need mac support, we have a corporate contract with Mid Atlantic and they have never let us down. We used the old widget until it stopped working sometime in the late Leopard releases. Basically it is a quick address book to contact their staff but until you register and become a client it is useless to you. But I don't think that is a reason to give it a bad review. Again the widget is just to make the contact with the tech. They will use other methods of screen control or even onsite if possible to solve your issues. We are in their service area but do travel a lot and they help us just as well on the road as they do locally.

[Version 2.0]

1 Reply

Jeff Lauterette replied on 13 Nov 2009

Thanks for the compliment. This is the developer. I want to be clear as that I am only commenting and not reviewing my own product. If you notice the other reviews were from Version 1.0 and 1.1. We did make some changes in the interface though for some reason the old screenshot is still there as of the 11/12/09. I just tried to reupload it to see what happens.

You are correct. This is a widget for people to get support. We dont charge for quick emails for registered clients but we do charge for extensive support. I have a feeling though if the same reviewers reviewed the new version 2.0 they would feel the same or maybe slightly better because the basic interface is still the same. We just added a few more things to it to make it easier to contact the correct person once you register.

Thanks again for the compliment.

Jeff

-2

Anonymous reviewed on 26 Oct 2005

Yep, I agree with prev post. Support is lacking attention, if any at all. GUI stinks, is the dev a designer? I would hope not. Don't bother until this is redone completely

[Version 1.1]

-4

Anonymous reviewed on 04 Oct 2005

I am a widget fanatic and this is one of the worst I have seen. The design is horrible and more importantly, the fuctionality is pathetic. More customer service attention is needed to back this widget's so called "support". Use Mac's support site or live help through forums because they're sure better than this widget. A new version is indeed needed and hopefully it will fix these problems.

[Version 1.0]

There are currently no troubleshooting comments. If you are experiencing a problem with this app, please post a comment.

There are currently no ratings. Write a comment or review now.

Downloads:4,068

Version Downloads:1,108

Type:Dashboard : Miscellaneous

License:Free

Date:08 Dec 2009

Platform:PPC / Intel

Price:Free

Overall (Version 2.x):

Features:

Ease of Use:

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Mac Help Widget uses PHONE, CHAT (ichat, adium, etc) or EMAIL (Apple Mail, Microsoft Entourage, etc) to get support for Macintosh OS X and OS X Server. If no one is online to answer your chat, the request can be sent via email with a very prompt response. Service is provided from Mid Atlantic Consulting, Inc. in the Washington, DC Metropolitan Area.

This product is free of charge and we can answer quick emails free of charge (5 min or less), but if the email requires more extensive consulting services charges will be billed according to prices in the widget. No charge will be assessed until it has been explained and agreed upon via email, chat, or phone. Phone calls and chat support is billed at a quarter hour increment. To sign up for service you need to register. Once you register you will be sent a password to unlock the entire widget.

Please see our iPhone App- HotMacNews Pro for all the features of this widget plus the ability to Shake the iphone to get news from over 60 news sites.

About Mid Atlantic Consulting- Mid Atlantic Consulting is the premiere Macintosh Support, Service, and Consulting firm in the Washington, DC area. We can help the home user up to enterprise level including xSan installation. Several of our tech hold Top Secret clearances. We offer this widget as a way for clients to reach us easily and new clients to find out about our services. If you are within 100 miles of Washington, DC we can provide onsite service. If not we do travel but most likely will only be able to provide email, chat, and phone support. Quick support emails (5 min or less) through the widget are always free.

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