I paid for this software thinking that it was multi-platform and supported on Windows. I thought I would support a software developer by paying them to use their software.
After I paid, I realized it did not support Windows. Now the developer will not refund my money, berating me for not seeing the small MacOS only lettering on the page, and coming up with some non-refunding policy that I never saw during the purchse.
I would not support this developer simply on their ethics.
Please see our commentary on a related complaint below, to which this person also replied.
Here I would only add that the text that says "iDupe Requires Mac OS X" is exactly the same font and size as all the other text on the page other than the header, is colored in red, and appears to the right of an Apple logo. That text is right under the buy and trial download buttons.
Please understand as the time consumed with registration issues is high, we are able to keep prices low only by expecting users to take advantage of the trial and pay when satisfied. We also have no way to ask users to "return" a piece of software that is freely available.
I paid for your product in good faith. Rather than just downloading it and using it, I PAID you for it. I then found it did not work. I made a mistake, god forbid.
You have spend more time arguing with me through paypal and responding to these threads than it would have taken you to simply return my money through paypal.
You are clearly trying to take my money, since your argument about taking your time is utterly irrelevant.
You are committing reverse software piracy and give other developers a bad name.
your "problem" maybe be legit, but it's also a tactic (less-than-honest) people could use to get a working serial number without having to pay for it (if you're refunded by the developer), then spread it around the net, allowing others to use the full software without having to pay for it. the only way the developer can invalidate that SN# is with a new update or patch of the software. (or phoning-home.)
i assume that one who doesn't get a refund could actually do the same thing in order to get revenge for not getting the refund.... ok, nevermind.... forget i even mentioned it! ;)
Doesn't sound legit to me. Why would a Windows user be buying software from a Mac site with the requirements clearly listed as well as a screen shot? I wouldn't have refunded the money either.
iDupe didn't really work for me. Maybe I didn't figure out the right settings but several attempts lead nowhere.
DupeAway (http://www.macroplant.com/dupeaway/) seems to be much better. Search and marking duplicates worked at first attempt but it wants to be registered for USD 7,95 to enable the delete option. Spotlight search according to the duplicates listed by DupeAway also did the job - for a big amount of duplicates registration might be well worth it.
This is not the one for you if you have a lot of duplicates. It will only process about 2000 files at one time. So you have to select them in batches to process them in iDupe. This makes it a very "hands on" affair to de-dupe a lot of files so you have to keep watching it and selecting the next batch of files. It has great functionality when dealing with up to 2000 files at a time. Look at Dupin it handles lots of files in one go, you just point it at your Music folder and leave it to it.
I would not buy anything from this company. I paid my $8.00 by mistake thinking there was a windows version. I was told there was not. I was also told that there was no refund and then berated by these people. There are plenty of other apps that do the same thing and probably better. Don't waste your money dealing with these people.
One of the ways WBC keeps prices low is to insist on a try before you buy policy. We value the spirit of shareware, which is that you pay when you are satisfied. We do not monitor registration codes, and we issue refunds only in the rare case the product doesn't work as described and it cannot be fixed. The fact that iDupe and other WBC is Mac only is stated clearly in many places on the WBC web site, including the FAQ and directly below the "Buy Now" button. For some reason, Windows users seem unwilling to read a very sparse product description -- let alone the FAQ or the refund policy -- before clicking buy.
Do not trust this author and do not support his business. He is stealing money from people who mistakenly pay for the product.
This is EXACTLY what happened with me. The author is stealing money from honest people who happen to make an HONEST mistake of paying for his product. Rather than simply refund the money I have had to escalate through paypal in order to attempt getting the money back. Why would an honest softwware developer fight with someone over an 8 dollar purchase that doesn't do what they thought it would. It is theft.
I found Dupin to be much more accurate and faster duplicate scanner. Dupin can be found at http://dougscripts.com/itunes/
Along with numerous iTune scripts. Very impressive collection of scripts.
[Version 2.3]
+1
Anonymousreviewed on 05 Sep 2005
This si especially handy if you have an iPod with limited space - but WHY OH WHY isn't this function truly built into iTunes already?
Some say it is, but I don't think they get it. iTunes will find anything you're searching for, but doesn't intelligently or automatically find duplicates.
This is also a dupe: same song, slightly different spelling, different bitrates or even a 1 second diference in length.
[Version 1.4.1]
-2
Anonymousreviewed on 11 Aug 2005
Good Idea - even though iTune finds duplicates itself, there is no easy way to delete them just from one playlist or the bibl. without affecting the bought music list. Anyway - for me it not usable because of the following: I have a est. 11,000 songs in the bibl. And there are doubles e.g. same Artist, same Song, different Album. For Dupe these are doublettes. So I still have to check manually. While the bibl. keeps growing it is somewhat painful....
[Version 1.4.1]
+2
Anonymousreviewed on 08 Aug 2005
This sort of thing should be freeware. It's a great program but so limited in use, scale, and functionality I don't get how it can be shareware. Even at $8.
From my perspective freeware is the kind of app you use once and forget about, or at best occassional use. Shareware, the kind you buy, is an application that does something you're going to need regularly that performs an important maybe even unique function. iTunes already has the basic feature out, iDupe certainly expands upon it and improves it. But how often you use this app significantly undercuts its commercial value.
Unless you operate your computer under dubious patterns checking your iTunes library regularly for duplicates isn't something you're going to do. Maybe once or twice a year, but even that's pushing it.
[Version 1.4]
+1
Anonymousreviewed on 11 Jul 2005
Actually this takes the iTunes dupes to the next level (albeit not perfect).
I have a huge collection that it cannot parse. So give iDupe only the duplicate songs that iTunes find and it find actual dupes. Then it automatically selects the lowest bitrate song and gives you the option to delete it.
[Version 1.3.1]
There are currently no troubleshooting comments. If you are experiencing a problem with this app, please post a comment.
-11
-31
I paid for this software thinking that it was multi-platform and supported on Windows. I thought I would support a software developer by paying them to use their software.
After I paid, I realized it did not support Windows. Now the developer will not refund my money, berating me for not seeing the small MacOS only lettering on the page, and coming up with some non-refunding policy that I never saw during the purchse.
I would not support this developer simply on their ethics.
+4
Here I would only add that the text that says "iDupe Requires Mac OS X" is exactly the same font and size as all the other text on the page other than the header, is colored in red, and appears to the right of an Apple logo. That text is right under the buy and trial download buttons.
Please understand as the time consumed with registration issues is high, we are able to keep prices low only by expecting users to take advantage of the trial and pay when satisfied. We also have no way to ask users to "return" a piece of software that is freely available.
-13
-31
You have spend more time arguing with me through paypal and responding to these threads than it would have taken you to simply return my money through paypal.
You are clearly trying to take my money, since your argument about taking your time is utterly irrelevant.
You are committing reverse software piracy and give other developers a bad name.
+6
+6
i assume that one who doesn't get a refund could actually do the same thing in order to get revenge for not getting the refund.... ok, nevermind.... forget i even mentioned it! ;)
+4
+13
-3
-3
DupeAway (http://www.macroplant.com/dupeaway/) seems to be much better. Search and marking duplicates worked at first attempt but it wants to be registered for USD 7,95 to enable the delete option. Spotlight search according to the duplicates listed by DupeAway also did the job - for a big amount of duplicates registration might be well worth it.
+3
+3
+2
+2
Great software except for this one point.
+1
-14
-14
+9
-7
-31
This is EXACTLY what happened with me. The author is stealing money from honest people who happen to make an HONEST mistake of paying for his product. Rather than simply refund the money I have had to escalate through paypal in order to attempt getting the money back. Why would an honest softwware developer fight with someone over an 8 dollar purchase that doesn't do what they thought it would. It is theft.
+2
+278
Along with numerous iTune scripts. Very impressive collection of scripts.
+1
Anonymous reviewed on 05 Sep 2005
Some say it is, but I don't think they get it. iTunes will find anything you're searching for, but doesn't intelligently or automatically find duplicates.
This is also a dupe: same song, slightly different spelling, different bitrates or even a 1 second diference in length.
-2
Anonymous reviewed on 11 Aug 2005
+2
Anonymous reviewed on 08 Aug 2005
From my perspective freeware is the kind of app you use once and forget about, or at best occassional use. Shareware, the kind you buy, is an application that does something you're going to need regularly that performs an important maybe even unique function. iTunes already has the basic feature out, iDupe certainly expands upon it and improves it. But how often you use this app significantly undercuts its commercial value.
Unless you operate your computer under dubious patterns checking your iTunes library regularly for duplicates isn't something you're going to do. Maybe once or twice a year, but even that's pushing it.
+1
Anonymous reviewed on 11 Jul 2005
I have a huge collection that it cannot parse. So give iDupe only the duplicate songs that iTunes find and it find actual dupes. Then it automatically selects the lowest bitrate song and gives you the option to delete it.