








(1)
Your rating: Now say why...



| Downloads:19,580 |
| Version Downloads:174 |
| Type:Multimedia & Design : Author Tools |
| License:Demo |
| Date:08 May 2012 |
| Platform:Intel |
| Price: $39.99 |
Overall (Version 7.x):![]() ![]() ![]() ![]() ![]() |
Features:![]() ![]() ![]() ![]() ![]() |
Ease of Use:![]() ![]() ![]() ![]() ![]() |
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+2
Daniel Neesley reviewed on 09 May 2012
Too bad, since many of their products are pretty good: I own SOHO Business Card, SOHO Labels and, now, Labelist, an upgrade to SOHO Labels. I purchased the upgrade May 5, 2012.
When the purchase receipt email arrived it had the serial number and so forth.
But the serial number did not work. And their only response, elicited via their clumsy ticket system on their website was: "Well, it worked for us."
I couldn't respond to their email since they won't accept emails. So back to the ticket system..And since their ticket system does not, apparently, allow for attachments, like a screen shot of the input serial number box and the failure message that came up next, I included a Dropbox link of a zip file of the screen captures.
And I never received any response even though I filled a a new ticket several times.
Dead silence.
+2
Another week has passed with no reply from Chronosnet.
Melorama reviewed on 10 Jan 2012
I am particularly referring to basic Applescript support.
SOHO Labels is without a doubt the best labeling software on the Mac, but the complete lack of attention to automation features like Applescript support completely baffles me, and is the only reason why I am still using SOHO Labels version 4 (and in retrospect, there was nothing in the v4 update that I find myself using that justified upgrading from v3.0).
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Josh C. reviewed on 24 Mar 2011
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But then, we have to sign up and use their forum-style help system to resolve the issue? Ridiculous. A quick email should be able to solve the problem, yet Chronos has "discontinued" email support. Nice work.
Guess what I'm not doing now? Purchasing your upgrade.
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ken
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I mean, get real, mail barcoding and pre-sorting by Zip Code has been required for years and years to receive the USPS reduced-mailing rates; yet, this app is marketed, in part, as a "Small Office" application.
NOT
And if it takes this long to implement barcoding, what do you think will happen when an OS update "breaks" this software? Will you be dead in the water for an extended period? Or forced to delay the OS upgrade to accommodate Chronos while they take their own sweet time providing a fix?
I'd say run, don't walk, away from this software. There are plenty of alternatives by developers who are on the ball.
BTW, now that Chronos has finally implemented the ancient POSTNET barcoding, I should also mention that starting in 2009 the USPS standard is Intelligent Mail® Barcoding. It's required for small offices receiving the maximum USPS discounts on their mailings. Wonder how long it'll be before SOHO Labels gets around to incorporating that requirement? The Intelligent Mail® specs were published in 2006...2½ years ago!
http://ribbs.usps.gov/OneCodeSolution/
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Before you wrote your comment two weeks later, the developer removed POSTNET barcoding as a "new" feature in the MacUpdate "What's New" (in the version) area. That's why my post didn't make sense to you. :-)
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Just because I replied to your comment without taking the time to first ask you about the underlying detail, I get modded down a point.
How dare you make a fool of me by pointing out the truth! Only my wife and kids are supposed to do that.
Also, now that I read it again, I perceive a hint of snarkiness -- and a lot of know-it-all -- in my words. I apologize for that.
You could have been righteously indignant in your reply, yet you weren't. I thank you for that as well.
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Majesty30 rated on 06 Mar 2011