PhoneValet 6 does not work reliably with Lion AT ALL (new 2011 Mac Mini). There are problems with OpenBase—just look at the reviews for OpenBase to know that things don't look good for PV users (or any program that relies on OpenBase).

I received a rude email from the arrogant CTO of OpenBase, who judging from his ignorance regarding customer service and lack of deductive ability, will not be supplying a workable update in this lifetime. He asked whether I was using a beta; I replied that it was not labeled so. His response: "The download link for 11.0.6 has beta right in the URL.  We'll release it when it is ready."

The first comment simply was not true—the word beta was NOT in the link sent to me. As for the second, it would be a welcome change in company standards if their software were EVER ready for prime time. OpenBase sucks, PhoneValet relies on it, we're out of luck. If we must wait for an OpenBase product to be ready, it will never arrive.

http://www.phonevalet.com/center/support/lion.html states that PhoneValet is discontinued and currently is NOT compatible with Lion. It also says they are testing an update.

I sure hope they fix it: I used the single line - home edition until they blamed APple for a problem and I was forced to move to the much more expensive "Message Center" and pay for the swap and their phone dongle. I've had a continuous problem with that app not quitting - I always have to force quit it. Support has never been helpful despite the number of times I contacted them.

But if I can get Lion compatibility and several more years of use then I will be satisfied enough.

I am a long time user of PhoneValet and love it. I have upgraded every major release since version 2, for the usual $39.00. I have to admit I use it for home but I can't find any changes worth the $39.00 upgrade in version 6. Looks exactly like version 4 with a couple new preferences. Really Disappointed!!!!!

This software/hardware combo works as advertised, running 24/7 on my G5 for over a year. Was pleased to note that it also works just fine with my Speakeasy VOIP service. Had an initial problem with caller ID not working but they sent me a replacement USB adapter and all was well.

Judging by the dates of the reviews, this product needs a serious update for the latest version of OS X. I bought this product less than 4 days ago and found out a couple of things:

1. No way to actually speak with a tech support person. At $200 a pop, that's inexcusable. You have to fill out a form (and then they reply with even more questions that a simple phone call would have solved (if solveable) within a matter of minutes.

2. You do not get the Now Software PIM, only a time-limited demo. At $200, they could at least give you a single-user license.

3. After spending more hours than I care to think about, I still can't get the Caller ID function to work, even though I have the service (U.S.), had all my friends call me to test it, and did a complete and clean system reinstall (10.3.7). Nothing. Reinstalled the software four times. No good.

4. The notification window does NOT pop up when someone calls. Regardless of settings. No big deal, because it doesn't tell you who called anyways!

5. Call the Parliant number located in the application's address book (it's the only one listed when you first install). No matter what option you choose when calling that number, you get a recording. Any time during the day.

6. There is NO uninstaller. Have fun finding all the files it dumps throughout our system. Startup items, account preferences startup items, not to mention the openbase framework and application support files.

7. Want to use Apple's built-in speech synthesizer? Forget it. It may sound passable on your computer's speakers, but the person at the other end is going to hear a barely understandable message. Trust me. Want to go back to the default greeting it ships with (and sounds fairly good), good luck finding it. As the tech support person told me after he finally got back to me, "I'll put in a request for us to install a copy of the original greeting on-disk somewhere and document it."

I could go on, but I think anyone reading this gets the point.

I've already asked for a return on the product, and I will be switching/testing the new release of Parliant's only other real competitor.

My best advice: Until this company realizes that at the price they are charging, with no updates to speak of for the latest version of OS X, and the horrible system for getting tech support, do not bother with this buggy product. And if you're looking for an online support forum at their website, forget it. Just like the manual (which I read so many times I think I memorized it), the support section is nothing more than a sales pitch for the company's product. Spend your money elsewhere. And maybe they'll get the hint.

Don't upgrade to 10.6 if you need this. Their web site indicates that it is basically 99% working on 10.6 but they neglect to tell you that OpenBase doesn't run on 10.6 yet! That's a pretty big omission to make. =( I've upgraded a laptop and mini and they worked well so I upgraded my Power Mac today and was annoyed in the extreme to find out that PhoneValet itself might work 99%, but the freakin' OpenBase database doesn't start. Not cool at all. Be aware before you upgrade and wait for OpenBase to have a 10.6 build and probably a PhoneValet update with the new version. Thank goodness DayLite no longer uses OpenBase or I'd be royally hooped. =)